Tailya Morad
Clearwater
Summary
Dynamic customer service professional with experience at PODS Enterprises LLC, excelling in relationship building and critical thinking. I bring strong skills in active listening, problem-solving, and supporting colleagues by guiding them in the right direction when questions arise. I have a solid background in typing, billing, and customer service, and I consistently maintain a positive attitude while staying focused on reaching goals. I take pride in being dependable, hard-working, and committed to getting things done efficiently and accurately.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
PODS Enterprises LLC
01.2019 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Learned company products and services to provide accurate information and support.
- Adapted quickly to changes in policies and procedures, ensuring smooth operations.
- Gained proficiency in handling various customer communication channels, including phone and email.
- Maintained a positive attitude while addressing customer complaints and concerns effectively.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- 1-2 years of AR
- Actively engaging with team members, Volunteering with Projects to show my commitment and being a team player
- Assisted in customer Advocacy (2023)
- Assisted in Triage ART (2022)
- Help Testing POET -AUT
Customer Service Associate Cashier
Macys Department Store
12.2016 - 01.2019
- Maintained accurate cash drawer, ensuring error-free transactions daily.
- Assisted in training new team members on operational procedures and systems.
- Conducted regular inventory checks, minimizing discrepancies and optimizing stock levels.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Education
Highschool Diploma
Bayside Highschool
06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Relationship building
- Computer proficiency
- Live chat support
Timeline
Customer Service Representative
PODS Enterprises LLC
01.2019 - Current
Customer Service Associate Cashier
Macys Department Store
12.2016 - 01.2019
Highschool Diploma
Bayside Highschool
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