Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taina Hernandez Sosa

Biddeford,ME

Summary

I am a reliable and bilingual State-certified Certified Nursing Assistant with 1 year of experience in a Long Term Care and Assisted Living facility. I have profound experience in a dynamic workspace, providing quality patient care while working with residents, families, and staff. Throughout my career, I have cared for residents in different settings, including units focused on dementia care, behavioral care and end of life care. While caring for these patients I focused on compassionately and patiently assisting them to meet their goals to complete their ADLs. While working with these patients I always make it my priority to meet their physical, emotional, and spiritual needs through culturally competent and unprejudiced practices. I also have two years of experience as a Medical Receptionist, where I learned further communication skills. I have utilized my empathic manner as a caregiver into my role in front desk duties. I have had the ability to connect with patients, and connect with the clinical team members as well. My ability to complete all front end tasks has shaped me into an efficient worker. I have the ability to recognize an emergent situation and vastly react, complete and organize all paperwork, including answer all phone calls and directing them to the appropriate clinical personnel. I have mastered the ability to balance and understand the importance of team-work in a healthy work environment.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

ConvenientMD Urgent Care
Westbrook, ME
07.2024 - Current
  • Adhered to all facility and HIPAA regulations, Including safety guidelines and expectations.
  • Built professional kinship's with faculty, staff, and incoming patients.
  • Greeted all patients with kindness and empathy, including providing a positive and friendly environment.
  • Mastered the skill of multitasking, coordinating patient transfer sheets, check-in and check-out processes, including filing; Occupational Health, Department of Transportation, Workers Compensation, Chain of Custody and Blood Alcohol Test paperwork.
  • Verified all demographics, insurances, and collected copays per company policy.
  • Assisted patients with scheduling reservations, and assisting in the completion of paperwork when needed.
  • Supported the clinical team during high volume hours, by communicating with a Virtual Urgent Care provider to assist us with eligible patients who consented to this form of care.
  • Handled emergent situations by rooming all emergent patients, communicating with the clinical team based on emergent situations, and coordinated emergent transfers.
  • Handled all phone calls, greeting each patient kindly. Adhering to their concerns, and answering their questions appropriately. Meanwhile directing all other calls to each appropriate medical personnel.
  • Organized all paperwork, conducting copies of medical forms, and filed each form accordingly.
  • Facilitating communication directly between patients and providers.

Certified Nursing Assistant

Hillsborough County Nursing Home
Goffstown, NH
08.2022 - 12.2023
  • Adhered to policies and regulations of the facility, including safety guidelines and expectations
  • Built professional kinship with faculty, staff, residents and families
  • Acquired vital signs for nurses, including weights and heights
  • Performed post mortem care
  • Assisted residents with ADL's, such as HS care, AM care, ambulating, eating, grooming, toileting, bathing, emptying drains such as foley catheters and ostomy appliances as directed by nursing staff.
  • Provided a safe and clean environment for residents
  • Observed patient status and reporting to the nurse any changes or concerns.
  • Mastered the practice of multitasking and accommodating to unexpected situations with reliable and effective resolutions.
  • Accurately and comprehensively documented care throughout the shift through EMAR.
  • Provided emotional support to residents and their families.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Associate of Science - Nursing

Southern Maine Community College
South Portland, ME
05-2028

High School Diploma -

Goffstown High School
Goffstown, NH
06-2023

Skills

  • Prioritization
  • HIPAA compliance and
    patient confidentiality
  • Direct patient care
  • Precise and timely documentation
  • Effective time management
  • Ability to rapidly assist patients
  • Team work
  • Patient advocacy
  • Expansion of education
  • Reliability
  • Accurately record vitals
    signs, I&Os, heights, and
    weights
  • Perineal care
  • Foley catheter care
  • Post mortem care
  • Ostomy care
  • Dementia and Alzheimer's
    Knowledge
  • Compassionate caregiver
  • Infection control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Receptionist

ConvenientMD Urgent Care
07.2024 - Current

Certified Nursing Assistant

Hillsborough County Nursing Home
08.2022 - 12.2023

Associate of Science - Nursing

Southern Maine Community College

High School Diploma -

Goffstown High School