Vanessa Woodward
Templeton,CA
Summary
I am a motivated, energetic, and friendly individual looking for full-time. I’m able to work under pressure, I am reliable, and I have well over 10+ years of customer service experience working with the public and 6 of those years are in the veterinary field in both general practice and emergency. I have excellent organizational skills, communication, and multi-tasking skills and strong attention to detail to help keep great business for you as an employee, strong welcoming approachable, charming attitude to give customers a great experience every visit.
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in EzyVet.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
COASTAL CARDIOLOGY
02.2024 - Current
- Answering incoming calls, taking messages, and providing general information to patients.
- Scheduling and confirming patient appointments, and medical consultations.
- Maintaining patient records and ensuring they are up-to-date and accurate.
- Processing patient admissions and discharges
- Performing all duties within HIPAA regulations and maintaining confidentiality of all doctors, staff, and patient information.
- Maintaining patient records and ensuring they are up-to-date and accurate
- Processing patient admissions and discharges
- Processing billing and payment for services, including insurance claims
- Ensuring the reception area is tidy and presentable with all necessary materials
- Complying with healthcare regulations and safety standards at all times
- Coordinating with medical staff to ensure efficient patient flow within the facility.
Receptionist/Veterinary Assistant
Central Coast Pet Emergency Hospital & ER
09.2016 - 05.2023
- Triage and assess patient overall state
- Going over estimates for procedures and getting those documents signed
- Enter TPR and other patient details such as history taken into the computer
- Filling medications both liquid and tablets
- Providing the technicians and doctor with animal restraint and patient care
- Help with procedures such as drawing blood, running blood work on IDEXX machine, staining samples.
- Answering phones, taking messages.
- Handling money transactions and balancing out drawer everyday
- Scanning and sending chart files to other clinics/hospitals or specialty
Customer Service Representative
Solvang Veterinary Hospital, Inc.
07.2020 - 10.2021
- Getting all clients with a smile and making them feel welcome.
- Checking patients in and out
- Providing the doctor with animal restraint assistance
- Filling prescriptions
- Scheduling appointments and calling to confirm surgeries.
- Handling all money transactions and balancing report and end of day.
- Writing in patient charts. Filing patient charts.
- Disinfecting all surfaces.
- Handling high stress, high client volume.
Education
High school - Diploma
Delta High School
Santa Maria, CA05.2007
Veterinary Technician Certificate - Veterinary Technician
Allan Hancock College
Santa Maria 05.2001 -
Skills
- Phone Etiquette
- Receptionist (6 years)
- Time management
- Typing
- Records management
- Medication dispensing
- Reception area maintenance
- Teamwork and collaboration
- Compassionate care
- Effective multitasking
- Prioritization
- Empathy for animals
- Exam room preparation
- Follow-up calls
- Care education
- Animal handling
- Veterinary standards and procedures
- Inpatient care
- Veterinary medical records software
Timeline
Medical Receptionist
COASTAL CARDIOLOGY
02.2024 - Current
Customer Service Representative
Solvang Veterinary Hospital, Inc.
07.2020 - 10.2021
Receptionist/Veterinary Assistant
Central Coast Pet Emergency Hospital & ER
09.2016 - 05.2023
Veterinary Technician Certificate - Veterinary Technician
Allan Hancock College
05.2001 -
High school - Diploma
Delta High School
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