Artia Williams
Saint Augustine,FL
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Total dermatology care center
05.2023 - Current
- Greeting patients
- Verifying patient demographic and insurance information
- Handling any cash transactions
- Check in and check out patients
- Scanning and faxing documents
- Managed multi-line phone system and pleasantly greeted patients.
- Make tasks based on phone calls
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Shift Supervisor/Pharmacy Technician
CVS Health
07.2022 - Current
- Greeted customers in a friendly manner
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Processed customer transactions
- Handled returns and exchanges
- Maximized sales transactions
- Monitored inventory
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Worked as team lead
- Responsible for resolving all customer complaints
- Monitoring and recording all transactions/money at the end of shift
- Processed pharmacy customer transactions
- Manage pharmacy inventory
- Type all prescriptions that are dropped of daily
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Shift Supervisor
CVS Health
04.2022 - 07.2022
- Greeted customers in a friendly manner
- Answered customer questions
- Communicated with customers over the phone
- Processed customer transactions
- Handled returns and exchanges
- Maximized sales transactions
- Monitored inventory
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Worked as team lead
- Responsible for resolving all customer complaints
- Monitoring and recording all transactions/money at the end of shift
Sales Associate
CVS Health
11.2021 - 04.2022
- Greeted customers in a friendly manner
- Answered customer questions
- Communicated with customers over the phone
- Processed customer transactions
- Handled returns and exchanges
- Maximized sales transactions
- Monitored inventory
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
Service Champion/Cashier
Taco Bell
05.2021 - 09.2021
- Welcomed customers
- Assisted customers in finding or ordering merchandise
- Promptly addressed customer complaints
- Processed cash, check, or credit transactions with accuracy
- Stocked merchandise
- Answered questions
Sales Associate
Beall's Outlet
08.2019 - 01.2020
- Greeted customers in a friendly manner
- Handled returns and exchanges
- Monitored inventory
- Restocked merchandise
- Organized new merchandise
- Helped ensure customer satisfaction
- Responsible for general cleaning
- Communicated with customers over the phone
- Processed customer transactions
Education
Associate of Science - Health Services Management
Saint Johns River State College
Palatka, FL05.
High School Diploma -
Crescent City High School
2019
Skills
- Microsoft Office
- Microsoft Word
- Medical Terminology
- Presentation Skills
- Front Desk Operations
- Customer Service
- Retail Sales
- Phone Etiquette
- Medical Office Experience
- Multi-line Phone Systems
- Computer Skills
- Microsoft Outlook
- HIPAA
- Shift Management
- Pharmacy Technician Experience
- Medical Appointment Scheduling
- Insurance Verification
- Medical Records
- Medical Billing
- Identifying and resolving common customer issues
- Bookkeeping Support
- Patient Database Maintenance
- Patient Relations
- HIPAA Guidelines
- Records Maintenance
- Referral Verification
Certification
- CMAA - Certified Medical Administrative Assistant
- Licensed Pharmacy Technician
Timeline
Medical Receptionist
Total dermatology care center
05.2023 - Current
Shift Supervisor/Pharmacy Technician
CVS Health
07.2022 - Current
Shift Supervisor
CVS Health
04.2022 - 07.2022
Sales Associate
CVS Health
11.2021 - 04.2022
Service Champion/Cashier
Taco Bell
05.2021 - 09.2021
Sales Associate
Beall's Outlet
08.2019 - 01.2020
Associate of Science - Health Services Management
Saint Johns River State College
High School Diploma -
Crescent City High School
Similar Profiles
Emma ReyesEmma Reyes
Front Desk Receptionist, and Medical Assistant at Total Dermatology Care CenterFront Desk Receptionist, and Medical Assistant at Total Dermatology Care Center
Lynne GilmartinLynne Gilmartin
Medical Assistant at Total Skin and Beauty Dermatology Center/Total DermatologyMedical Assistant at Total Skin and Beauty Dermatology Center/Total Dermatology
Dr. Adetoro (Toro) Oriaifo PharmD, MBA,340B-ACE,CHCEFDr. Adetoro (Toro) Oriaifo PharmD, MBA,340B-ACE,CHCEF
Vice President and Chief Pharmacy Officer at Total Health Care, Inc. Larry Young Health Center (THC)Vice President and Chief Pharmacy Officer at Total Health Care, Inc. Larry Young Health Center (THC)
Vargas MartaVargas Marta
Public Safety Telecommunications Operator / CTO at Saint John’s County Sheriff’s OfficePublic Safety Telecommunications Operator / CTO at Saint John’s County Sheriff’s Office
Kainyan De La RosaKainyan De La Rosa
Cook at Pizza HutCook at Pizza Hut