Taina Marcano
Middletown,PA
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
UPMC Arlington Orthopedic
Harrisburg, Pennsylvania
02.2026 - Current
- Managed patient inquiries through phone and in-person communication.
- Maintained accurate patient records in electronic health systems.
- Collaborated with medical staff to streamline patient flow and service delivery.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
Patient Service Specialist
UPMC Urology of Central Pa
Harrisburg, Pennsylvania
09.2023 - 02.2026
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Supported the front desk operations by managing incoming calls and directing inquiries appropriately.
- Facilitated referrals to specialists within the urology department as needed by patients.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
CNA
Oak Hills Village
Middletown, PA
08.2021 - 02.2023
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities and maintained accurate health records.
- Collaborated with healthcare team to create patient care plans.
- Ensured cleanliness and safety of patient environments following protocols.
Education
High School Diploma -
Middletown Area High School
Middletown 06-2021
Some College (No Degree) - Nursing
Harrisburg Area Community College
Harrisburg, PACertificate - Certified Medical Assistant
Penn Foster
Skills
- customer service
- team collaboration
- Medical terminology
- Healthcare industry
- Patient confidentiality
- Verbal and written communication
- communication skills
- problem solving
- time management
Timeline
Patient Service Representative
UPMC Arlington Orthopedic
02.2026 - Current
Patient Service Specialist
UPMC Urology of Central Pa
09.2023 - 02.2026
CNA
Oak Hills Village
08.2021 - 02.2023
High School Diploma -
Middletown Area High School
Some College (No Degree) - Nursing
Harrisburg Area Community College
Certificate - Certified Medical Assistant
Penn Foster