Taina Mendez
Bronx
Summary
A highly skilled individual with experience in many different positions. Great with time management and organization skills. Seeking new opportunities and entry level positions to further advance my career, While navigating being freshly, hoping to gain professional experience with significant experience in healthcare administration, equipped to handle patient interactions and manage office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
7
7
years of professional experience
Work History
Housing Assistant
NYCHA
New York, NY
11.2025 - Current
- Assisted residents with housing applications and inquiries, ensuring timely responses.
- Coordinated tenant meetings to address community concerns and facilitate communication.
- Managed maintenance requests, prioritizing urgent issues for prompt resolution.
- Developed resource guides for residents, enhancing access to support services.
- Identify housing opportunities for voucher holders searching by conducting outreach and coordinating with case managers, property owners, property management companies, and brokers Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress.
- Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process.
- Educate voucher holders on the housing search and lease-up process
- Assist voucher holders with filling out rental applications, interpreting leases, and understanding tenant right and responsibilities
- Maintain data related to property owners and brokers, available units, and client interactions.
- Prepare case-related reports including outcomes, successes, and challenges
- Complete intake interviews; conduct screening/qualification questions related to housing searches.
- Refer voucher holders to appropriate agencies, as needed.
- Establish and maintain effective working relationships with internal and external stakeholders.
- Review and process rental packages.
- Verify rent reasonableness, check for building code violations, HPD violations, compliance with the 40% rule, and confirm no banned owners.
- Create building and unit records in Siebel when necessary.
- Resolve voucher holder related issues.
- Communicate with outside agencies to ensure and expedite rentals.
- Ensure accurate and timely responses to inquiries.
- Report system issues and recommend enhancements to improve operations.
- Perform related duties as assigned.
Medical Receptionist
Olgam Life
Bronx, NY
03.2023 - 08.2025
- Provide quality customer service by responding to donor needs and expectations in a professional and efficient manner
- Maintain certification and annual re-certification requirements of the Olgam Life Training program
- Knowledgeable in Olgam Life donor/Unit Management systems, state and Federal regulations, FDA approved SOP's, EMEA, OSHA, CLIA, cGMP and all internal Olgam Life Policies
- Proficient in advanced Olgam Life donor/Unit management systems navigation and queries
- Attend all staff meetings and training sessions
- Perform all duties and responsibilities of Biomedical Technician
- Perform vital signs, finger stick and determine hematocrit and total protein values
- Determine donor suitability based upon collected data in records and DMS, SOP and other regulatory agencies
- Assist in installation and validation of new equipment and following repairs
- Prepare applicant donors for physical examination
- Ensure concurrent, legible and accurate documentation
- Cross trained in all areas of production (Phlebotomy, Lab Technician).
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist
City MD
New York, NY
06.2022 - 04.2023
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Youth Worker
Bronxworks
Bronx, NY
07.2021 - 08.2022
- Responsible for planning, organizing, leading, and Implementing programs for young children. In a large group setting of approximately 15 children.
- Provided outdoor recreational experiences for the campers that exemplify the core values of teaching care, honesty, respect, and responsibility.
- Identify and appropriately respond to campers behavioral issues through knowledge and enforcement of safety guidelines associated with the camp.
- Implement and create age-appropriate activities that keep children active and help them develop skills, teamwork, and sportsmanship.
- Escorted them throughout the property to all their different activities, to include, crafts, trips, swimming, and sports, while also participating in those activities to help keep the kids involved.
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote Interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
Cashier/Customer Service
H&M
Manhattan, NY
01.2019 - 07.2021
- Assisted 50+ daily customers with checkout, answering outstanding questions.
- Collaborated with 8 other cashiers, offering assistance to other teammates during busy times.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed inventory and directed support staff to assist customers who asked for specific grocery items
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Recognized as employee of the quarter 2020.
- Resolves customer issues and answers questions.
- Provides a positive customer experience with fair, friendly, and courteous service.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice
Manhattan, NY05.2025
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Client relationship building
- Rent collection
- Documentation management
- Referrals and networking
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Collaboration and teamwork
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Documentation skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Housing Assistant
NYCHA
11.2025 - Current
Medical Receptionist
Olgam Life
03.2023 - 08.2025
Medical Receptionist
City MD
06.2022 - 04.2023
Youth Worker
Bronxworks
07.2021 - 08.2022
Cashier/Customer Service
H&M
01.2019 - 07.2021
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice