Tairance Young
Pompano Beach,FL
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
11
11
years of professional experience
Work History
Team Lead
Wal-Mart
Sunrise, FL
12.2021 - Current
- Oversee a department of over 65 associates. Conducting performance evaluations for team members, providing feedback, and identifying areas of improvement, driving business growth for Walmart.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Conducted audits to ensure compliance with company policies and procedures.
- Resolved customer complaints in an efficient manner while maintaining professionalism.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
Department Manager
Wal-Mart
Pompano Beach, FL
01.2016 - 11.2021
- Executed price changes, markdowns, and promotions according to company standards.
- Managed inventory and supplies to ensure products were available when needed.
- Organized and created featured merchandise.
- Supervised a team of employees responsible for providing services to store standards.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
Customer Service Manager
Wal-Mart
Coconut Creek, FL
09.2013 - 12.2015
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06-2011
Skills
- Leadership
- Communication
- Problem solving
- Customer service
- Teamwork
- Organization
Timeline
Team Lead
Wal-Mart
12.2021 - Current
Department Manager
Wal-Mart
01.2016 - 11.2021
Customer Service Manager
Wal-Mart
09.2013 - 12.2015
High School Diploma -
Blanche Ely High School