Taisha Patterson
Phoenix,AZ
Summary
Organized data entry professional offering demonstrated success in data processing roles. Diligent and efficient, illustrated through many years in related positions. Strong foundation of data entry and database management knowledge with a consistent drive for continuous skill enhancement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Benefits Rules Services Specialist
MedImpact
Tempe, AZ
11.2015 - Current
- Managed guideline updates upon receiving client requests
- Developed drug rules for automated prior authorization processing systems
- Utilized reports to evaluate workload and delegate tasks
Pharmacy Technician
Albertsons Pharmacy
Carlsbad, NM
06.2013 - 07.2014
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Medical Claims Processor
United Healthcare
Phoenix, AZ
09.2009 - 05.2013
- Reviewed medical claims for accuracy and completeness, verifying patient eligibility and coding.
- Processed a high volume of claims on a daily basis using established time frames.
- Researched claim denials and appeals to determine appropriate resolution.
- Verified accuracy of provider data entered into the system including tax ID numbers, NPI numbers, address changes .
Pharmacy Technician
Walgreens
Chandler, AZ
02.2005 - 09.2009
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
High School Diploma -
Carlsbad High School
Carlsbad05-2002
Some College (No Degree) - Elementary Education
New Mexico State University
Las Cruces, NMSkills
- Data Entry
- Quality Control
- Clerical Support
- Team Collaboration
- Multitasking and Organization
- Complaint resolution
- Attention to Detail
- Excellent Communication
- Customer Service
Certification
- Pharmacy Technician Certification (PTCB)
- Arizona State Pharmacy Technician License
Timeline
Pharmacy Benefits Rules Services Specialist
MedImpact
11.2015 - Current
Pharmacy Technician
Albertsons Pharmacy
06.2013 - 07.2014
Medical Claims Processor
United Healthcare
09.2009 - 05.2013
Pharmacy Technician
Walgreens
02.2005 - 09.2009
High School Diploma -
Carlsbad High School
Some College (No Degree) - Elementary Education
New Mexico State University
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