TAISHA E. ROSS
Stafford,VA
Summary
Dynamic Executive Operations Manager with a strong history of enhancing operational efficiency and cross-functional collaboration in mission-focused environments. Demonstrated ability to streamline processes, manage sensitive information, and convert strategic priorities into actionable plans that support senior leaders.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Program Analyst
Department of Veterans Affairs, Office of Enterprise Integration
Washington, DC
09.2023 - 10.2025
- Managed front-office operations for enterprise program office, prioritized senior leader requests and coordinated time-sensitive deliverables to ensure continuity during staffing gaps.
- Redesigned organizational inbox management to separate action items from informational traffic, improving visibility, accountability, and response tracking for executive priorities.
- Standardized scheduling and calendar workflows and integrated Microsoft Planner into weekly operations to track milestones, ownership, project status, and follow-through.
- Developed and launched ad hoc tracking process, completed Phase I on schedule, and briefed senior leaders and action officers on adoption and implementation outcomes.
Communications Business Analyst
National Geospatial-Intelligence Agency
Springfield, VA
07.2022 - 08.2023
- Coordinated executive communications, meeting schedules, information flow, and operational priorities across multiple offices to enhance collaboration.
- Advised senior management on business operations and policy coordination, streamlining communications and administrative processes through SharePoint and human capital actions.
- Implemented a daily check-in process across eight organizations, improving issue escalation, responsiveness, and alignment on emerging priorities.
- Developed governance SOPs accepted without revision, strengthening repeatable processes, documentation quality, and program consistency.
Senior Executive Assistant
Office of the Under Secretary of Defense for Intelligence and Security
Washington, DC
09.2021 - 07.2022
- Managed daily executive office operations, calendars, travel, meeting logistics, correspondence, presentations, and leadership priorities for senior defense executives.
- Coordinated domestic travel, logistics, executive briefing materials, and trip execution for high-visibility engagements, ensuring seamless execution.
- Directed accountability coordination for 50+ personnel, facilitating business continuity during high-tempo, rapidly changing operating conditions.
- Supported onboarding processes, candidate screening, and performance standards, implementing administrative improvements to enhance workforce guidance.
Executive Superintendent
U.S. Air Force Intelligence, Surveillance and Reconnaissance
Washington, DC
10.2018 - 09.2021
- Led a 35-person administrative operations team supporting 800+ personnel across executive operations, records, security, HR coordination, and program support.
- Managed 44 support programs, staff actions, professional development initiatives, and annual inspections to ensure compliance with training requirements and performance review processes.
- Streamlined records and file management across 18 organizational file plans, facilitating compliance inspections with zero discrepancies.
- Oversaw security verification and reinvestigation processes for 1,200+ personnel, supporting onboarding of 35 candidates during organizational merger activities.
Executive Assistant
Office of the Under Secretary of the Air Force
Washington, DC
03.2014 - 10.2018
- Managed executive operations for the Office of the Under Secretary of the Air Force, supporting engagements affecting a global workforce of 309,000 personnel.
- Managed over 5,000 inquiries and correspondence items from White House, Congress, Department of Defense, and senior Air Force leaders, ensuring timely responses and effective communication.
- Coordinated 68 complex travel arrangements and over 25 meetings with White House and Capitol Hill, facilitating congressional engagements, briefing materials, agendas, and executive correspondence.
- Authored staff package guidance that reduced approval time by 80% and improved coordination, quality control, and execution across senior Air Force offices.
Executive Assistant
Office of Legislative Liaison, U.S. Air Force
Washington, DC
05.2012 - 03.2014
- Managed logistics, agendas, travel, visitor coordination, and executive meeting support for senior leaders, congressional members, and high-profile stakeholders.
- Supervised 11 executive administrators and coordinated schedules for seven legislative fellows, enhancing support for senior leader and Capitol Hill engagements.
- Trained administrative managers on complex scheduling and customer service, ensuring adherence to executive support standards and organizational procedures.
Education
Bachelor of Arts - Management
American Military University
Charles Town10-2026
Associate of Arts - Computer Communications
American Public University System
Charles Town, WV01-2017
Associate of Science - Information Resources Management
Community College of The Air Force
Montgomery, AL01-2015
Skills
- Project management
- Process improvement
- Stakeholder management
- Executive team coordination
- Office operations
- Financial oversight
- Microsoft Office, Outlook, Teams, SharePoint, Planner, Excel, Access, and records systems
- Office suite proficiency
- Task Management Tool (TMT)
- Defense Travel System (DTS)
Certification
- Active Top Secret / Sensitive Compartmented Information Clearance
- Contracting Officer's Representative Level I Certification, 2024
- Certified Project Officer, Institute of Project Management, 2021
- Diversity, Equity, and Inclusion in the Workplace Certificate, 2021
Accomplishments
Reduced staff package approval time by 80% through clear coordination guidance and improved quality control | Led a 35-person operations team supporting 800+ personnel across executive administration, records, security, HR coordination, and program support | Managed 5,000+ executive inquiries and correspondence items from senior government, congressional, and defense stakeholders | Oversaw security verification and reinvestigation tracking for 1,200+ personnel with strong accountability and continuity | Supported 25+ White House and Capitol Hill engagements and coordinated 68 complex executive travel arrangements | Maintained compliance across 18 file plans with zero inspection discrepancies
Timeline
Program Analyst
Department of Veterans Affairs, Office of Enterprise Integration
09.2023 - 10.2025
Communications Business Analyst
National Geospatial-Intelligence Agency
07.2022 - 08.2023
Senior Executive Assistant
Office of the Under Secretary of Defense for Intelligence and Security
09.2021 - 07.2022
Executive Superintendent
U.S. Air Force Intelligence, Surveillance and Reconnaissance
10.2018 - 09.2021
Executive Assistant
Office of the Under Secretary of the Air Force
03.2014 - 10.2018
Executive Assistant
Office of Legislative Liaison, U.S. Air Force
05.2012 - 03.2014
Bachelor of Arts - Management
American Military University
Associate of Arts - Computer Communications
American Public University System
Associate of Science - Information Resources Management
Community College of The Air Force