Taisha Lee FIGUEROA
Miami,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Personal Ambassador
Marriott International
07.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Key Hourly/Head Bartender
Texas Roadhouse
01.2015 - 01.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Office Coordinator
Worldwide Marine Distributors
03.2013 - 12.2014
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
School Program Aide
NYC Department of Education
01.2011 - 01.2013
- Supported after-school programs by supervising homework assistance sessions or leading extracurricular clubs.
- Provided a nurturing and supportive atmosphere for students during before and after school care programs, fostering their social and emotional growth.
- Improved student engagement by incorporating interactive activities and group projects in the curriculum.
Education
Associate of Applied Science - Early Childhood Care And Education
Aspen University
Denver, CO08-2018
Skills
- Customer Relationship Management (CRM)
- Contact Centers
- Spanish
- Critical thinking
- Call center experience
Languages
Spanish
Professional Working
Timeline
Personal Ambassador
Marriott International
07.2022 - Current
Key Hourly/Head Bartender
Texas Roadhouse
01.2015 - 01.2018
Office Coordinator
Worldwide Marine Distributors
03.2013 - 12.2014
School Program Aide
NYC Department of Education
01.2011 - 01.2013
Associate of Applied Science - Early Childhood Care And Education
Aspen University
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