Taishyana Bass
Petersburg,VA
Summary
Dynamic administrative professional with over 7 years of office experience and more than a decade in customer service roles, dedicated to enhancing operational efficiency and service quality. Proven expertise in identifying inefficiencies and implementing strategic process improvements that drive productivity. Recognized for exceptional attention to detail, strong analytical skills, and effective team leadership and training. Highly adept at managing competing priorities in high-pressure environments while delivering personalized customer service, with proficiency in EHR systems, ICD-10 coding, and Microsoft Office applications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Representative
Patient First
Glen Allen, VA
01.2022 - Current
- Review processed claims to ensure proper payments are received according to payer contracts.
- Reassess unprocessed claims within timely filing limits for resubmission.
- Verify patient eligibility, benefits, plan types, responsibility, and insurance payments.
- Correct registration errors on patient accounts and research EOBs to ensure accurate payment postings.
- Ensure claims are filed in compliance with contracted agreements.
- Communicate insurance trends/issues to relevant departments.
- Maintain low accounts receivable days for assigned insurances and meet daily departmental goals.
- Answer customer inquiries and resolve account issues promptly.
- Process patient payments and establish payment plans.
- Maintain strong relationships with payer representatives to ensure proper claims processing. Resolving and responding to account inquiries from patients, insurance representatives, center employees, and all other Administrative Office staff as necessary and in a timely manner.
- Establishing and maintaining a working relationship with payer representatives to ensure proper claims filing and insurance payments.
- Keeping informed of all changes relating to insurance policies and filing procedures, according to contracted agreements.
Patient Satisfaction Specialist
Patient First
Glen Allen, VA
07.2018 - 01.2022
- Manage inbound and outbound calls efficiently, offering assistance with patient account inquiries.
- Communicate with patients, insurance companies, and involved parties to resolve account issues.
- Provide timely information for reconciliation and maintain professionalism in all communications.
Patient Satisfaction Specialist Assistant / Receptionist
Patient First
Glen Allen, VA
07.2019 - 01.2022
- Maintain and file patient information, ensuring accounts are current and appropriately billed.
- Process patient, attorney, and insurance correspondence via fax and mail.
- Ensure compliance with HIPAA guidelines in all outgoing communications.
- Provide training and support to colleagues on daily tasks and company policies.
- Handle inbound and outbound calls professionally, providing accurate information regarding patient accounts.
- Welcome patients and guests warmly, offering excellent customer service.
- Assist with administrative tasks, including mail and legal document management.
- Manage multiple tasks in a fast-paced environment while maintaining a positive and friendly demeanor.
Sales Associate
JCPenney
Colonial Heights, VA
11.2014 - 09.2018
- Provide exceptional customer service by assisting customers on the sales floor and at the register.
- Maintain store displays to reflect the latest fashion trends and merchandise.
- Apply new product knowledge to sales processes and decision-making.
- Strive to improve the customer experience and address issues with urgency and care.
Education
Associate of Science - Health Services Administration
Old Dominion University
Norfolk, VA05.2026
Certificate - Medical Coding Certified Professional Coder (CPC)
Brightpoint Community College
Chester, VA09.2025
AS - Health Sciences
John Tyler
Chester, VA05.2022
High School Diploma - undefined
Thomas Dale High School
Chester, VA06.2015
Skills
- Analytical and Problem solving skills
- Health insurance
- Customer service
- Critical thinking
- Detail Oriented
- Time Management skills
- Research skills
- Strong leadership abilities
- Strong interpersonal skills
- Strong communication skills
- Claims reporting and EHR systems
- Resilience under pressure
Certification
American Academy of Professional Coders - Certified Professional Coder (CPC) February 2026
AWARDS
Excellent Client Services- 2019
Timeline
Insurance Representative
Patient First
01.2022 - Current
Patient Satisfaction Specialist Assistant / Receptionist
Patient First
07.2019 - 01.2022
Patient Satisfaction Specialist
Patient First
07.2018 - 01.2022
Sales Associate
JCPenney
11.2014 - 09.2018
AS - Health Sciences
John Tyler
High School Diploma - undefined
Thomas Dale High School
Associate of Science - Health Services Administration
Old Dominion University
Certificate - Medical Coding Certified Professional Coder (CPC)
Brightpoint Community College