Taitionna Matthews
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
05.2024 - Current
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Branch Manager
Ready Cash Advance
05.2022 - 04.2024
- Maintained friendly and professional customer interactions.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with regulatory guidelines and requirements.
Customer Service Representative
Walgreens
10.2019 - 05.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Grocery Stocker
Walmart
09.2017 - 09.2019
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much a 40 pounds.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Unloaded, sorted and stocked merchandise according to store layout.
- Stocked shelves to match planogram images and instructions.
Customer Service Cashier
Sonics Drive In
06.2012 - 10.2017
- Utilized POS system to handle customer cash and credit card transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree - Cosmetology
Pat Goins Ruston Beauty School
Ruston, LA06.2016
High School Diploma -
Ruston High School
Ruston, LA05.2012
Skills
- Problem-solving abilities
- Customer Service
- Active Listening
- Goal-Oriented
- Attention to Detail
- Active Listening and Learning
- Relationship Building
- Multitasking Abilities
- Reliability
- Time management abilities
- Professionalism
- Adaptability
Timeline
Personal Loan Specialist
OneMain Financial
05.2024 - Current
Branch Manager
Ready Cash Advance
05.2022 - 04.2024
Customer Service Representative
Walgreens
10.2019 - 05.2022
Grocery Stocker
Walmart
09.2017 - 09.2019
Customer Service Cashier
Sonics Drive In
06.2012 - 10.2017
No Degree - Cosmetology
Pat Goins Ruston Beauty School
High School Diploma -
Ruston High School
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