Tai Tyanna Curry
West Palm Beach,FL
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures
Overview
14
14
years of professional experience
Work History
Warehouse Worker
Aldi Distribution Center
1171 N State Rd 7, Royal Palm Beach, FL 33411
12.2023 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
IT SUPPORT WORK-STUDY
SOUTH University
Royal Palm Beach, Florida
01.2022 - 01.2024
- Prevented technical problems by maintaining equipment and troubleshooting issues
- Boosted team efficiency with IT support needs
- Provided IT support services to staff under guidance of the permanent IT staff
- Collaborated closely with senior leaders to advise on appropriate risk management and mitigation while maintaining client support
- Managed inventory of IT assets including laptops, desktops, phones, and other peripherals
- Installed, updated, and configured hardware and software
- Maintained positive working relationship with fellow staff and management.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
Call Center Specialist
Deliverance with Assurance
West Palm Beach
04.2015 - 10.2021
- Took ownership over customer concerns, following issues through to resolution
- Understood client needs and advised on relevant products, services, or opportunities
- Answered incoming calls, chat messages and email communications to handle product concerns.
- Responded proactively and positively to rapid change.
Retail Sales Associate
MACY'S
Palm Beach Gardens
10.2014 - 09.2015
- Handled sales floor needs, including updating pricing and signage
- Assisted with successful store promotions, including building temporary displays, moving merchandise, and updating signage
- Recommended merchandise to suit customer budget and preferences.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within store.
Customer Service Assistant
Mega Limoz
Riviera Beach
02.2010 - 01.2015
- Offered polite, friendly, and engaging approach with customers and colleagues
- Demonstrated excellent verbal communication skills to clearly relay and receive information
- Built and maintained strong working relationships with team members.
Education
Bachelor of Science - Information Technology
South University
Savannah, GA02.2024
Skills
- Hardware Upgrades
- Computer Maintenance
- Microsoft Office experience
- Technical Support
- Problem Solving
- Communications
- Troubleshooting Skills
- Equipment Repair
- Conflict Resolution
- Self-Starter
- Critical Thinking
- Strong programming skills
Languages
Japanese
Limited Working
Timeline
Warehouse Worker
Aldi Distribution Center
12.2023 - Current
IT SUPPORT WORK-STUDY
SOUTH University
01.2022 - 01.2024
Call Center Specialist
Deliverance with Assurance
04.2015 - 10.2021
Retail Sales Associate
MACY'S
10.2014 - 09.2015
Customer Service Assistant
Mega Limoz
02.2010 - 01.2015
Bachelor of Science - Information Technology
South University