Taiya Corteville
Stayton,OR
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 13 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Revenue Agent 1
Oregon Employment Department
Salem, OR
07.2023 - Current
- Monitored open accounts and pursued payments to control account balances.
- Managed and monitored account payments.
- Managed and monitored refunds.
- Maintaining strong relationships within other departments to create resolutions guided by OED's mission statement.
- Testing new or modified changes within Frances, prior to production launches.
- Developed steps and standard operating procedures to develop cash suspense within recovery.
- Lead and train team members in cash suspense procedures.
- Manage and maintain tax offset documentation and reporting.
- Assisted with ticket reporting for Frances.
Billing and Insurance Coordinator
Salem Periodontal Specialists
Salem, OR
09.2022 - 05.2023
- Created standard operating procedures, and provided training to team members.
- Created and managed office documents and forms.
- Developed new policies and procedures to bring diversion, equity, and inclusiveness to the office.
- Managed all payments processing, invoicing, and collections tasks.
- Investigated past-due invoices and delinquent accounts to generate revenues and reduce the number of unpaid and outstanding accounts.
- Performed insurance verification, pre-certification, and pre-authorization.
- Assessed billing statements for correct diagnostic codes, and identified problems with coding.
- Generated and distributed month-end statements for customers, and resolved related concerns.
- Monitored and managed daily, monthly, and yearly production reports.
Front Desk Receptionist
Mid-Valley Oral Maxillofacial and Implant Surgery
Salem, OR
07.2021 - 09.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Scheduled and confirmed appointments.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Wrote social media content to increase engagement with customers.
- Developed and implemented strategic social media marketing plans.
Billing Coordinator
Family First Dental
Kennewick, WA
04.2019 - 07.2021
- Address concerns, resolve complaints, and answer account-related questions.
- Processed payments, and updated accounts to reflect balance changes.
- Provided team training and guidance.
- Assisted with creating new policies and procedures to create a more efficient, inclusive workplace.
- Completed documentation, reports, and spreadsheets of financial information.
- Assessed billing statements for correct diagnostic codes, and identified problems with coding
Dental Assistant and Marketing Coordinator
Smile Surfers Kids Dentistry
Richland, WA
04.2012 - 04.2019
- Oversaw marketing for launches, including public relations, direct mail pieces, sales training, and e-mail campaigns.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.
- Maintained contacts for potential engagements and detailed information on current projects.
- Maximized branding initiatives by preparing marketing packages and advertising collateral to secure prospects and increase sales.
- Supervised and coordinated team members and attendees for trade shows around Tr-Cities, which included logistics and shipment of booth materials.
- Created daily social media posts to create a robust brand presence for Smile Surfers on Twitter, Facebook, and Instagram.
- Managed and trained internship students.
- Public speaking within the community or school-based programs teaching the importance of Dental hygiene.
Education
Some College (No Degree) -
Lane Community College
Eugene, ORSkills
- Organization and efficiency
- Business operations understanding
- Meticulous and organized
- Positive attitude and energetic
- Customer service-oriented
- Prioritization and time management
- Documentation and reporting
- Multitasking and prioritization
- Attention to detail
- Creating strong bonds between departments
- Team leadership background
- Proficient training and documentation
- Standard operating procedures
Certification
- Certified Dental Assistant, 2010
- EFDA
- OEFDA
Timeline
Revenue Agent 1
Oregon Employment Department
07.2023 - Current
Billing and Insurance Coordinator
Salem Periodontal Specialists
09.2022 - 05.2023
Front Desk Receptionist
Mid-Valley Oral Maxillofacial and Implant Surgery
07.2021 - 09.2022
Billing Coordinator
Family First Dental
04.2019 - 07.2021
Dental Assistant and Marketing Coordinator
Smile Surfers Kids Dentistry
04.2012 - 04.2019
Some College (No Degree) -
Lane Community College