Vanessa Pico-Hernandez

As a revenue agent for the employment department i am doing general collections/recovery activities.

i initiate and respond to telephone call and written contact request from customers/claimants and employers, in order to obtain voluntary repayment of debts. Establish repayment plans.

Manage workload through use of mainframe.

Provide an explanation of the law and policies behind the decision which caused the debt, the legality of the debt, recovery of unemployment insurance benefits overpayment and possible appeal rights and procedures.

Obtain and review claimants financial status and establish payment plans as appropriate, or restructure payment plans as necessary.

Review and verify outstanding debt amounts.

Document all recovery activities for each claimant by entering and updating data.

Issuing distraint warrants and garnishments. Distraint warrant authority initiates legal action for non-compliance in the repayment of debt as the result of improperly paid unemployment insurance benefits. initiate contact with employers to collect accounts. Answer verbal or written requests from title companies.

Monitor accounts for compliance of payments or other arrangements.

Skip tracing on accounts to locate new information such as employment, addresses, other sources of income.

Complete special projects or assigments and requested by the leadership team.

LEGAL

• Small claims process
• Small claims trials/mediations/hearings.
• Writs of garnishments.
• Collections
• Writing loans. Doing the underwriting for personal loans.

STORE PROCEDURES

• Filing paperwork/files and entering data into computer.
• Skip tracing.
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully by positive environment and proactive communication feedback.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Conducted daily/weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress towards goals.
• Exceeded sales goals and accomplished business objectives by inspiring stuff and promoting target products.
• Assisted in organizing and overseeing assignments, planning and coordinating in house and outsourced resources.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Doing in person deposits and electronic deposits.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

LAW AND POLICY PROCEDURES

When I became a store manger for Loan company which was in 2014 I had to learn and study loan and insurance coverage laws and take and pass a test to be able to sell life and disability insurance with the loan.

Learning how much was the max interest that we where able to charge on loan.

When selling life and disability insurance we had to evaluate current facts to recommend and decide eligibility or compliance with the insurance program guidelines and regulations for each customer for the particular insurance coverage that we where selling with the loan.

Following State Law regulations

• Experience in file checking on each loan that all procedures are being followed by state loan law regulations.
• Working with state agent that would come to our office to check loan files.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.