Taiya DeRose

• Enhance communication skills through active listening during customer interactions, resulting in more effective problem-solving abilities and customer support.
• Provide customer satisfaction by troubleshooting and resolving technical issues promptly, correctly and professionally.
• Handling escalated customers by actively listening their frustrations, understanding the root cause of their issues, and providing excellent communication strategies to resolve their problem and maintain a positive customer experience while following company policies.
• Offered assistance in developing and implementing training programs for the log file support app.
• Demonstrate excellent time management skills by maintaining high counts of customer support tickets through Odoo and communicating directly with the customer through phone calls, email and video calls.

• Provide patient care to those recovering from surgeries, injuries or hospitalization by assisting with ambulating/transporting, showering, dressing, eating, and any other patient needs.
• Maintain patient stability by checking vital signs, weight, measuring output and communicating these things directly with the nurse to prevent any emergency situations.
• Assist in the maintenance of a clean, tidy and safe environment for the patients and visitors by documenting and communicating any equipment problems or environmental deficiencies with the charge nurse.

• Maintain a safe environment for patrons by enforcing rules, policies, procedures.
• Managed a team of staff by leading mandatory trainings for lifeguards under the direction of management and according to the detailed certification requirements.
• Keep documentation of paperwork such as incident reports and chemical logs.

Provide excellent customer service to 400+ patrons daily by communicating and providing any help with a positive attitude.

• Effectively communicate with swimmers using verbal commands and a whistle to ensure they are swimming within the safety protocols and communicate with swimmers of threats to their safety quickly and calmly.
• Assist in developing emergency actions plans for the pool facility to ensure preparedness for any emergency situation.
• Respond quickly and demonstrate an excellent teamwork environment in emergency situations by providing Basic Life Support (BLS) procedures such as CPR, First Aid, AED in the event of a drowning or swimming accident.

• Responsible for planning, preparing, and carrying out organized swim lesson plans and activities.
• Prevent drownings by instructing parents and children on how to maintain a safe environment for swimming and maintaining confidence in the water.
• Keep an organized log and documentation of the students' progress throughout the swim lesson course and take on additional tasks to help the students' progress to the next level of swim lessons.
• Collaborate with other swim instructors to develop new teaching strategies and detail-oriented lessons resulting in more effective swim lessons.

• Managed and budgeted living cost for 6-12 volunteer english teachers while living abroad.
• Communicated directly with in- country coordinators, school administrators, and program directors in the U.S. about anything volunteer or school related.
• Create organized teaching schedules for English Teachers to ensure teaching days go smoothly.
• Prioritize tasks given by school administrators/ local teachers and take on additional assignments to ensure the students needs are being met.
• Lead mandatory trainings and volunteer evaluations under the direction of program managers in the U.S and according to the training guidebooks provided by international language programs.

• Create detail-oriented lesson plans according to specific ILP teaching methods to support and teach students learning to speak, read, and write in English
• Provided cross cultural learning opportunities through field trips and teaching students about holidays and events we celebrate in the U.S.
• Helped students to strengthen and develop interpersonal/social skills by emerging the students in English classes.