Timara Myers

• At Teleperformance, my job is to provide customer care, Technical support, customer acquisition, digital solutions, analytics, and other services to ensure the services get resolved as quickly as possible. Keeping a consistently positive customer interaction is so important because I let members trust that you would be able to resolve whatever support that's needed. Teleperformance is an Onstar service which allows us to connect to the member car and fix things such as sending assistants for a flat tire, Fixing the member radio, fixing the member GPS. etc.....
• WFH

• On the Illinois Meridian contract, I was entrusted with the responsibility of providing exemplary customer service and support to both members and providers. In my role, I successfully managed a wide range of responsibilities, including assisting members with their claims, updating their information within our system, and providing guidance on how to best utilize their benefits. In addition, I effectively communicated with providers to verify members' insurance coverage, assist with claims submission, and answer any questions or concerns they may have had. Through my work, I demonstrated a strong commitment to maintaining high standards of accuracy, quality, and efficiency. I also leveraged my exceptional interpersonal skills to build strong relationships with both members and providers, ensuring a positive experience for all parties involved.

Assisted members with prescription management, including vacation overrides and early refills.

Facilitated distribution of member ID cards to enhance access to services.

• Contracted with United Health Care dual members, responsible for providing support on getting information about their plan, obtaining documents, and to support the healthcare needs of individuals enrolled in both Medicare and Medicaid programs. Collaborated with interdisciplinary teams to ensure optimal patient outcomes and coordinated care delivery in accordance with regulatory requirements. Employed effective communication and interpersonal skills to engage with patients, families, and healthcare professionals. Maintained accurate and timely documentation of patient encounters and other related activities. Contributed to quality improvement initiatives and participated in ongoing education and training to enhance skills and knowledge.

• As a Customer Service Representative for the State of Louisiana. I have a proven track record of improving performance, delivering exceptional customer service, and achieving positive outcomes for children and families. Specifically, I oversee the delivery of child support services which includes establishing paternity for children of unwed parents, establishing financial and medical support orders, enforcing financial and medical support orders, reviewing and adjusting orders, and managing family engagement programs.