TAIYSHA BROCK
Brooklyn,NY
Summary
Cross-functional professional with experience in customer service, cashiering, administrative support, and technical help desk work. Contributes to accurate transactions, organized work areas, and responsive customer support while using Excel, Google Docs, Forms, Slack, Asana, and Calendly to support coordination and workflow.
Overview
5
5
years of professional experience
Work History
Cashier
Union Market
08.2025 - 12.2025
- Handled cash and card transactions, including EBT and WIC payments.
- Restocked front-end merchandise and maintained a clean, organized checkout area.
- Guided customers in finding specialty products and enhancing their shopping experience.
- Facilitated special product orders by communicating customer requests to store staff, ensuring customer satisfaction.
- Responded to incoming customer phone calls, delivering accurate information to assist with inquiries.
Cashier / Front End Associate (Seasonal)
Vito's Pizza
07.2025 - 09.2025
- Processed customer purchases, ensuring a friendly and professional service experience.
- Handled cash and card transactions accurately and efficiently.
- Verified customer orders for accuracy, ensuring correct items were provided to guests.
- Communicated customer orders effectively to enhance order accuracy. and assisted with maintaining an organized front-end area.
Barista / Cashier / Tour Guide
Island X Hawaii
03.2021 - 07.2022
- Prepared and served coffee, tea, specialty drinks, and food items.
- Greeted and served customers while maintaining a welcoming experience.
- Balanced cashier and barista responsibilities to ensure smooth operations during peak hours.
- Conducted historical tours and facilitated coffee tastings, enhancing guest engagement and experience.
Office Clerk
Foodland
12.2021 - 05.2022
- Organized and maintained records, documents, and files to support efficient office operations.
- Used Microsoft Excel to enter information into databases and spreadsheets.
- Managed incoming calls and emails, directing inquiries to appropriate personnel to ensure timely responses.
- Oversaw cash management for daily office expenses, ensuring accurate financial records were maintained.
Help Desk Advisor
Blackboard
11.2020 - 09.2021
- Troubleshot customer concerns, delivering timely service solutions to improve user experience.
- Resolved customer issues via phone and chat support, enhancing customer satisfaction.
- De-escalated interactions with distressed callers through professional communication, maintaining a positive service environment.
- Applied critical-thinking and problem-solving skills to customer support issues.
Education
Associate of Science -
East Carolina University & Craven Community College
North Carolina01-2020
Skills
- POS system operations
- Cash management
- Order processing
- Inventory management
- Customer service
- Customer engagement
- Interpersonal communication
- Professionalism and courtesy
- Team collaboration
- Schedule coordination
- Organizational management
- Basic math skills
ADDITIONAL ACTIVITIES
- S.T.A.R. Fire, Club Member — East Carolina University, 2018 – 2019
- Organized fundraisers and supported inclusion and equality initiatives on campus and in the community.
Timeline
Cashier
Union Market
08.2025 - 12.2025
Cashier / Front End Associate (Seasonal)
Vito's Pizza
07.2025 - 09.2025
Office Clerk
Foodland
12.2021 - 05.2022
Barista / Cashier / Tour Guide
Island X Hawaii
03.2021 - 07.2022
Help Desk Advisor
Blackboard
11.2020 - 09.2021
Associate of Science -
East Carolina University & Craven Community College