Taj Beasley
Philadelphia,PA
Summary
To expand my knowledge of Information Technology where my excellent analytical problem-solving skills and strong work ethic can add value to an organization. Proven track record in enhancing response times and user satisfaction through troubleshooting and training. Skilled in Microsoft 365 and remote support, demonstrating adaptability and reliability in fast-paced environments. Achieved high first-call resolution rates, ensuring prompt assistance.
Overview
1
1
year of professional experience
Work History
Service Center Analyst
Merakey
Lafayette Hill, PA
02.2025 - Current
- Analyzed service requests to identify patterns and improve response times.
- Managing hardware shipments for users globally
- Assisted in managing customer inquiries through ticketing system, ensuring timely resolution.
- Capable of training new employees and assisting with EMR software
- Collaborated with team members to streamline processes for enhanced service delivery.
- Documented troubleshooting steps and solutions for future reference and knowledge
- Hardware troubleshooting with computers ,printers, and computer peripherals
- Network troubleshooting which included Cisco,Aruba,Fortinet,VPN software or products
- Telecom support with VoIP desktop phones
- Proficient in Microsoft 365, Active Directory, Azure, Powershell, Intune, and email protocols (POP/IMAP/SMTP), SharePoint
- Mobile device support with iOS and iPadOS
Technical Support Specialist ( Contract )
Allied Universal Security Services
Conshohocken, PA
07.2024 - 02.2025
- Provided technical support for hardware and software issues, ensuring timely resolution for clients.
- Diagnosed technical problems using ticketing systems, enhancing response efficiency.
- Working alongside Infrastructure teams to implement SSO and MFA
- Trained end-users on system functionalities, improving overall user experience and satisfaction.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
Education
CompTIA A+ Certification - Information Technology
Tech Impact ITWorks
Philadelphia, PA08-2024
Cisco IT Essentials: PC Hardware And Software Cert - Information Technology
Tech Impact ITWorks
Philadelphia, PA08-2024
Skills
- Remote support
- Ticketing system expertise
- System monitoring
- Escalation handling
- Windows, Mac, Chrome OS
- Customer service
- Multitasking and organization
- Data entry
- Data processing
- Technical support
- Teamwork
- Time management
- Reliability
- Effective communication
- Adaptability and flexibility
- Help desk support
- Desktop support
- Troubleshooting network issues
- Mobile device support
- Telecommunications
Timeline
Service Center Analyst
Merakey
02.2025 - Current
Technical Support Specialist ( Contract )
Allied Universal Security Services
07.2024 - 02.2025
CompTIA A+ Certification - Information Technology
Tech Impact ITWorks
Cisco IT Essentials: PC Hardware And Software Cert - Information Technology
Tech Impact ITWorks