Taj Ridgle

Work History

Field Support Coordinator

Cruise LLC

03.2023 - 02.2024

Designed and implemented a comprehensive on-the-job training program that significantly enhanced the confidence and competence of the workforce. This was achieved by effectively communicating across all shifts and collaborating cross-functionally with the training team and operations excellence to ensure the accuracy and currency of information.
Oversee, develop, and lead a team of 45 Field Support Specialists in on-road operations, focusing on the effective communication, execution, and documentation of vehicle recovery and retrieval procedures.
Coordinated cross-training initiatives between field support and operations teams, resulting in a 30-minute reduction in redeployment time and improved operational efficiency.
Demonstrated exceptional composure and decision-making abilities in high-pressure situations, consistently managing stress to maintain optimal performance and address challenges effectively.
Managed bi-weekly payroll for a team of 45 employees, ensuring precise labor records and timely payment disbursements, thereby supporting smooth operational and financial processes.

Field Operations Specialist

Cruise LLC

12.2021 - 02.2023

Responded promptly to Slack communications, adhering to established service level agreements to ensure timely and efficient resolution of queries and issues.
Operated autonomous vehicles safely for up to eight hours daily, providing detailed and precise feedback to engineers to support continuous software improvements and enhancements.
Utilized proprietary software to collect data and address real-time issues, while employing the Jira ticketing system to meticulously document the operational impact of each scenario.
Demonstrated exceptional proficiency in conducting Vehicle Retrieval Events (VREs), effectively managing over 20 events per month. This involved resolving road incidents that affected customer experience with our products and services, ensuring swift and effective solutions.

Manager, Retail Performance and Store Operations

Neiman Marcus Group Ltd LLC

06.2016 - 01.2021

Direct and oversee the implementation of retail performance strategies and store operations plans to drive business success and enhance customer satisfaction. This involves setting strategic objectives, monitoring progress, and adjusting tactics as needed to achieve desired outcomes.
Supervise daily store operations and support functions, ensuring that all tasks are executed efficiently and effectively. This includes managing the workflow, coordinating activities, and addressing any operational issues that arise.
Administer store expenses, budgets, and inventory control with a focus on maximizing profitability. This involves tracking financial performance, optimizing resource allocation, and implementing cost-control measures.
Oversee staffing and scheduling to ensure that labor resources are allocated optimally, balancing operational needs with employee availability and workload.
Partner with store engineers to ensure the maintenance and functionality of all mechanical and technological systems, addressing any technical issues promptly to minimize disruptions.
Manage the processing and shipping of over 250 orders daily, ensuring accuracy and timely delivery to meet customer expectations.
Handle approximately 30 incoming calls and emails per day from staff and clients, providing responsive and effective communication to address inquiries and resolve issues.
Resolve staff conflicts by actively listening to concerns, facilitating open dialogue, and implementing fair and appropriate solutions to maintain a positive work environment.
Efficiently complete multiple tasks within established timeframes, demonstrating strong organizational skills and the ability to prioritize effectively.

Manager, Sales Support and Shipping and Receiving Operations

Neiman Marcus Group Ltd LLC

10.2014 - 06.2016

Partner with sales department managers and associates to deliver strategic support aimed at achieving marketing and customer service goals. This collaboration includes aligning on objectives, optimizing processes, and ensuring that team efforts are coordinated effectively.
Facilitate online sales operations by ensuring precise and timely order fulfillment, which involves overseeing the entire process from order placement to shipping.
Efficiently manage the processing and shipping of over 250 orders daily, ensuring accuracy and prompt delivery.
Address and resolve staff conflicts by actively engaging with team members, understanding their concerns, and implementing effective solutions to maintain a harmonious work environment.
Enhance team agility and performance through cross-training initiatives, which allow employees to develop versatile skills and adapt to various roles as needed.
Conduct thorough onboarding for new employees, providing comprehensive training and managing necessary documentation to ensure a smooth integration into the team
Oversee and inspire staff to maintain high levels of productivity and engagement, using motivational techniques and performance management practices to foster a positive and efficient work environment.
Conduct comprehensive evaluations of employee performance, offering detailed and constructive feedback to support skill development and improve overall job performance. This involves setting clear performance metrics, identifying areas for growth, and collaboratively creating actionable development plans to help employees achieve their professional goals and enhance their contributions to the team.

Assistant Manager, Ladies Shoes

Neiman Marcus Group Ltd LLC

08.2012 - 10.2014

Oversee compliance standards and organization of the stock room
Support the sales team through development opportunities
Merchandise the sales floor
Manage special orders approximately 20+ a month
Process daily returns.
Managed approximately 30 incoming calls, and emails per day from staff and clients.
Processed and track repairs the store and clients approximately 10+ a week.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Implemented loss prevention strategies, significantly reducing shrinkage.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Oversaw daily operations to maintain store cleanliness and organization.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Clerical

Neiman Marcus Group Ltd LLC

06.2010 - 08.2012

Manage Repairs
Report damaged new receipts and process claims
Support inventory control
Monitor price changes, transfers, and RTVs.
Processed and ship repairs for the store in clients approximately 20+ a month.
Managed approximately 30 incoming calls, and emails per day from staff and clients.
Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information on repairs and orders.
Executed record filing system to improve document organization and management.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Collaborated with various departments to complete assigned tasks.
Maintained and updated office records, both digital and physical.
Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Managed daily data entry and kept clerical information accurate and up-to-date.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Processed incoming and outgoing mail and packages according to established procedures.
Supported staff on special assignments and ad hoc projects.
Created and maintained detailed records of all office activities.
Input data into spreadsheets and databases.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Summary

Overview

Work History

Field Support Coordinator

Field Operations Specialist

Manager, Retail Performance and Store Operations

Manager, Sales Support and Shipping and Receiving Operations

Assistant Manager, Ladies Shoes

Clerical

Skills

Websites

Accomplishments

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Education

High School Diploma -

No Degree - General Education

Timeline

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