Ta'ja Glenn

• Verify patient insurance eligibility, benefits, and coverage prior to billing.
• Prepare and submit medical claims to insurance payers.
• Perform pre-billing reviews to identify missing or incorrect claim information.
• Monitor outstanding claims and perform insurance follow-up to resolve billing issues.
• Review EOBs and remittance information to identify denials, reductions, contractual adjustments, and patient responsibility.
• Research claim denials and determine appropriate next steps, including corrections and rebilling.
• Communicate with insurance companies regarding eligibility, benefits, claim status, payment issues, and other billing questions.
• Post insurance and patient payments accurately to patient accounts.
• Review patient ledgers and outstanding balances for discrepancies.
• Assist with researching authorization and payer requirements.

Maintain accurate billing documentation and patient account information

• Conducted scheduled security patrols and monitored assigned facilities.
• Inspected doors, entrances, and building areas for security concerns.
• Documented and reported unusual findings and incidents accurately.
• Maintained detailed written reports and communicated findings appropriately.
• Demonstrated strong attention to detail, observation, and documentation skills.

• Processed inbound and outbound merchandise while maintaining safety and productivity standards.
• Received and organized merchandise from inbound shipments.
• Selected and prepared merchandise to fulfill customer orders.
• Maintained accuracy and efficiency in a fast-paced warehouse environment.

• Provided safe transportation for patients between hospitals, medical facilities, and nursing facilities.
• Assisted patients with transfers between hospital beds, stretchers, and transportation equipment.
• Maintained patient safety, dignity, and professionalism during transportation.
• Communicated effectively with patients, healthcare staff, and facility personnel.

• Managed Medicare and secondary insurance accounts for assigned patient accounts.
• Reviewed and corrected claims to ensure accurate submission to Medicare and other insurance payers.
• Performed pre-billing reviews to identify claim errors and missing information.
• Submitted and corrected claims for multiple insurance payers.
• Followed up on outstanding accounts and insurance claims to support timely reimbursement.
• Reviewed payment information and assisted with accurate cash posting.
• Researched account balances, insurance payments, and outstanding A/R.
• Communicated with insurance payers regarding claims and account issues.
• Maintained accurate financial and patient account documentation.

• Delivered packages to customers while maintaining accurate delivery records.
• Operated a 26-foot box truck safely and efficiently.
• Managed assigned delivery routes and met scheduled delivery requirements.

• Assisted customers with product selection and general service needs.
• Processed customer transactions and provided professional customer service.
• Stocked, organized, and maintained merchandise displays.

• Assisted customers and provided professional customer service.
• Stocked, organized, and presented merchandise.
• Maintained organized sales floor areas.

• Processed onsite and online customer payments.
• Maintained and organized financial records and payment documentation.
• Counted and reconciled collected payments.
• Reviewed files for accurate financial documentation.
• Provided customer service and assisted with front desk operations

Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries, and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking, and communications skills are emphasized throughout the program.

• Medical Billing
• ICD-10-CM Coding
• CPT Coding
• HCPCS Coding
• Medical Terminology
• Anatomy & Physiology
• Electronic Health Records (EHR)
• Healthcare Claims Processing
• Healthcare Accounting
• HIPAA Compliance
• Professional Communication
• Research and Critical Thinking