Taja Harris
Detroit,MI
Summary
Proven Customer Service Representative at Percepta, adept in resolving high-stress situations and enhancing customer loyalty through empathetic service. Skilled in critical thinking and data entry, contributing to productivity and safety at Stellantis. Trained peers, ensuring quality standards. Excelling in active listening, I significantly improve client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Percepta
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Production Worker
Stellantis
12.2019 - 02.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Education
High School Diploma -
Romulus High School
Romulus, MI06.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Graduated Cosmetology School 2023
- Graduated Truck Driving School 2024
Certification
- Cosmetology
- CDL A
Timeline
Customer Service Representative
Percepta
04.2021 - Current
Production Worker
Stellantis
12.2019 - 02.2021
High School Diploma -
Romulus High School
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