TAJA JACKSON
Indianapolis,IN
Summary
Detail-oriented operations and administrative professional with 8+ years of experience supporting customers, resolving complex issues, and maintaining accurate documentation in fast-paced environments. Strong communicator with a proven ability to collaborate across teams, analyze problems, and ensure timely resolution while following policies and procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Processing Operator
Frito-Lay
Indianapolis, IN
10.2023 - Current
- Monitor production processes to ensure quality, accuracy, and operational efficiency
- Communicate process irregularities to supervisors and maintenance teams
- Support equipment startups and shutdowns with proper documentation and compliance
- Track batch preparation, soak times, and ingredient accuracy
- Follow SOPs and Good Manufacturing Practices (GMP)
Problems Clerk (Operations & Customer Support)
Walmart Distribution Center
Whitestown, IN
04.2021 - 10.2023
- Resolved missing, delayed, incorrect, and over-shipped orders across Walmart facilities
- Researched system data, shipping records, and order history to identify discrepancies
- Issued replacement orders, submitted internal tickets, and corrected inventory errors
- Communicated professionally with internal partners to resolve complaints
Emergency Road Service Dispatcher
GEICO
Indianapolis, IN
01.2015 - 01.2021
- Managed high-volume inbound calls and documented cases accurately
- Coordinated communication between customers and field service providers
- Delivered real-time updates while maintaining professionalism under pressure
Residential Program Manager
ResCare HomeCare
Indianapolis, IN
03.2013 - 11.2015
- Coordinated services, documentation, and communication with families and internal teams
- Ensured compliance with company and regulatory guidelines
Education
Associate of Applied Science - Surgical Technology
Brown Mackie College
Fort Wayne, IN06-2014
High School Diploma - undefined
Northrop High School
Fort Wayne, INSkills
- Customer Issue Resolution
- Data Entry & Documentation Accuracy
- Inter-Facility Communication
- Ticketing & Case Management
- Problem-Solving
- Time Management
- SOP & Policy Compliance
- Cross-Functional Collaboration
- Office & Computer Systems
- Attention to detail
Certification
- First Aid / CPR
- Certified Nurse Assistant (CNA)
- Patient Care Technician / Assistant (CPCT/A)
PROFESSIONAL LICENSES
- Licensed Esthetician – State of Indiana
- Licensed Nail Technician – State of Indiana
Timeline
Processing Operator
Frito-Lay
10.2023 - Current
Problems Clerk (Operations & Customer Support)
Walmart Distribution Center
04.2021 - 10.2023
Emergency Road Service Dispatcher
GEICO
01.2015 - 01.2021
Residential Program Manager
ResCare HomeCare
03.2013 - 11.2015
High School Diploma - undefined
Northrop High School
Associate of Applied Science - Surgical Technology
Brown Mackie College