TAJAE BROWN
Allston,MA
Summary
Detail-oriented team player with strong organizational skills and the ability to effectively multitask in high-intensity scenarios. Diverse background, including experience in hospitality, visual arts, clinical psychology, and working in a research lab setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Greeter
Bar ‘Cino Watertown
Watertown, MA
09.2023 - Current
- Duties included greeting customers upon entering the restaurant with friendly and welcoming demeanor. Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Maintaining knowledge of policies, menu items, and current deals, while communicating that information in a clear and friendly manner, both in person and over the phone. Providing accurate recommendations to customers based on this knowledge.
- Efficiently taking food orders and processing transactions through a register.
Pavement Coffeehouse Barista
Brighton, MA
Brighton, MA
03.2022 - 03.2023
- Duties include maintaining a pleasant and friendly demeanor with customers during busy periods to promote a welcoming environment.
- Maintaining knowledge of menu items and current promotions, and accurately communicating this information to guests.
- Creating a wide variety of beverages and sandwiches with diligent compliance to all quality, safety, and sanitation standards, while also providing speedy and efficient service.
- Operating a register, taking food orders, and processing card and cash payments through a point of sale system.
- Completing a variety of cleaning andorganization tasks.
Suffolk Mental Health Case Manager
09.2020 - 07.2021
- Duties include group facilitation, maintaining client records and programmatic documentation while ensuring confidentiality, and facilitating communication with collateral contacts and stakeholders
- Other duties include making appropriate referrals, preparing client evaluation and treatment plans, and crisis intervention when necessary, providing case management and engaging in care consultation regarding specific clients with team members, and appropriate communication with representatives of other agencies, including social service agencies, housing authorities, insurance agencies, healthcare providers, and vocational services.
Justice Resource Institute Residential Supervisor
07.2017 - 08.2020
- Duties include supervising several shifts a week, providing accurate documentation of the clients' presentations, managing multiple site systems, compassionately attuning to the needs of clients while upholding firm limits, communicating effectively with Clinical, Educational, and Residential departments, and responding calmly and therapeutically during crisis situations
- Other duties include providing competency-based group activities in order to foster a positive identity and sense of self-efficacy in clients.
Education
Bachelor of Arts - Psychology And Studio Art
Simmons University
Boston06.2017
Skills
- CPR and First Aid
- Case management
- Thorough compliance to all legal, safety, and health code requirements
- Organization and ability to multitask
- Ability to work effectively in a team and adapt under pressure
- Leadership
- Microsoft Excel, PowerPoint, and Office
- Effective and pleasant written and verbal communication
- Detail-oriented
- Operating coffee machinery
- Graphic design and illustration
- Conflict mediation
- Safe food handling
- Lab experience
- Proactive and self-directed worker
Certification
CPR, First Aid, Narcan Certification
Timeline
Greeter
Bar ‘Cino Watertown
09.2023 - Current
Pavement Coffeehouse Barista
Brighton, MA
03.2022 - 03.2023
Suffolk Mental Health Case Manager
09.2020 - 07.2021
Justice Resource Institute Residential Supervisor
07.2017 - 08.2020
Bachelor of Arts - Psychology And Studio Art
Simmons University
CPR, First Aid, Narcan Certification
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