Tajai Bryant
New York,NY
Summary
Patient Coordinator with 2+ years of experience in customer service and healthcare. Experienced in patient registration and insurance verification, as well as managing patient records and scheduling appointments. Known for providing superior customer service and a positive patient experience.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Lenox Hill Radiology
07.2024 - Current
- Scheduled and confirmed appointments, managed calls, and directed visitors to appropriate personnel or offices, ensuring smooth office operations
- Streamlined patient registration process resulting in a 20% reduction in wait times
- Resolved patient inquiries and concerns with professionalism and empathy, leading to a 30% decrease in complaints
- Coordinated referral management with clinic staff and providers to ensure optimal access to specialty care
- Cultivated positive relationships with frequent visitors, enhancing customer retention rates
Administrative Assistant
Northwell Health Physician Partners
09.2022 - 08.2023
- Greeted and assisted an average of 40 clients daily in a professional and courteous manner
- Enhanced visitor satisfaction by providing comprehensive information about institute programs and services
- Demonstrated excellent communication skills by effectively liaising between staff and visitors, resulting in improved overall efficiency
- Performed administrative tasks with precision and efficiency, contributing to the smooth operations of the institute
- Implemented new filing system, reducing retrieval time by 25% and enhancing organization of documents
Environmental Services Housekeeper
Lincoln Medical and Mental Health Center
04.2020 - 04.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance
- Practiced established infection control methods to reduce risks to patients, families, and medical staff
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility
Education
Community Health
SUNY College At Potsdam
Potsdam, NYHigh School Diploma -
Bronx Theatre High School
The Bronx, NY06-2017
Skills
- Electronic Health Records (EHR) Software
- Administrative Skills
- Conflict resolution
- Medical Terminology
- Patient Scheduling
- Data Entry
- Insurance Verification
- Communication Skills
- Customer service
- HIPAA compliance
Timeline
Patient Service Representative
Lenox Hill Radiology
07.2024 - Current
Administrative Assistant
Northwell Health Physician Partners
09.2022 - 08.2023
Environmental Services Housekeeper
Lincoln Medical and Mental Health Center
04.2020 - 04.2021
Community Health
SUNY College At Potsdam
High School Diploma -
Bronx Theatre High School
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