Tajana Truesdale
Charlotte,NC
Summary
Versatile healthcare and customer service professional with experience in pharmacy operations, patient-facing service and customer support. Strong communicator with a determined approach to attention to detail, and the ability to work efficiently in fast-paced environments. Experienced in supporting patients, customers, coworkers, and healthcare teams while maintaining accuracy, professionalism, and service standards.
Overview
4
4
years of professional experience
Work History
Automation Technician
Synchrony Health Services
Charlotte, NC
06.2025 - Current
- Operate and monitor the SynMed automated packaging system to produce accurate, patient-specific medication adherence packs.
- Utilize the DOSIS automated dispensing system to package, label, and verify medications accurately.
- Loaded, calibrated, and monitored medication canisters to maintain accurate inventory and streamline workflow.
- Prepare sterile and non-sterile compounded medications in accordance with physician orders, USP guidelines, and pharmacy protocols.
- Prepack bulk medications, fill prescriptions, and verify accurate labeling and packaging.
- Managed inventory levels and restocked medications to enhance quality assurance and support pharmacy operations.
- Provided accurate, professional service to support pharmacy operations and meet needs of patients and healthcare teams.
Patient Dining Services
Morrison Healthcare
Charlotte, NC
07.2024 - 04.2025
- Delivered patient-focused customer service during meal service for patients with specialized dietary needs, enhancing overall dining experience.
- Assisted dietitians in addressing patient needs and communicating effectively with patients and healthcare staff to ensure proper care.
- Delivered compassionate service, achieving patient satisfaction through accurate and timely meal delivery.
Fulfillment Expert
Target
Charlotte, NC
05.2022 - 10.2023
- Delivered friendly, solutions-focused customer service that resolved product inquiries and order issues, enhancing guest satisfaction.
- Supported daily production and fulfillment goals by ensuring accuracy and organization, consistently meeting deadlines.
- Delivered friendly, solutions-focused customer service to assist guests with product inquiries, order issues, and fulfillment needs.
- Applied product knowledge and problem-solving skills to enhance guest experience through effective communication.
Education
East Mecklenburg High
Charlotte, NCSkills
- Medication Management
- Workflow optimization
- Cross-Functional Collaboration
- Process Optimization
- Time Management
- Organization
- Computer Skills
- Data Entry
- Medication Inventory
- Healthcare quality assurance
- Pharmacy Operations Support
- Microsoft
Timeline
Automation Technician
Synchrony Health Services
06.2025 - Current
Patient Dining Services
Morrison Healthcare
07.2024 - 04.2025
Fulfillment Expert
Target
05.2022 - 10.2023
East Mecklenburg High