Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tajanae Davis

Missouri City,TX

Summary

Dynamic customer service professional with proven expertise, excelling in problem resolution and relationship building. Adept at managing high-stress situations and maintaining professionalism, I leverage active listening and critical thinking to enhance customer satisfaction and retention. Proficient in Microsoft Office Suite, I ensure accurate data entry and project success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative III

A1 Personnel- See to Succeed Vision Program
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.


Customer Service Representative III

A1 Personnel- Childhood Lead Program
06.2025 - Current
  • Created and maintained databases for data entry, tracking and reporting.
  • Contributed to project success, meeting all data entry deadlines without compromising quality.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Teaching Fellow

Yellowstone Schools
08.2020 - 07.2024
  • Improved student comprehension by implementing creative teaching strategies and real-world examples in lessons.
  • Integrated multicultural elements into lessons, encouraging global awareness and appreciation for diversity among students.
  • Implemented classroom management techniques effectively, maintaining a positive learning environment conducive to student success.
  • Delivered tutoring services to help students grasp course material and improve grades.
  • Collaborated with colleagues to develop engaging lesson plans.
  • Provided mentoring, gave advice on study skills and helped students with learning problems.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
12-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative III

A1 Personnel- Childhood Lead Program
06.2025 - Current

Customer Service Representative III

A1 Personnel- See to Succeed Vision Program
10.2024 - Current

Teaching Fellow

Yellowstone Schools
08.2020 - 07.2024

Associate of Science - Business Administration

Southern New Hampshire University

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