Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TAJANAI ROBERTS

Yukon,USA

Overview

3
3
years of professional experience

Work History

Sales Representative

Ashley Furniture Homestore
09.2023 - Current
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.

Lead Driver

Instafuel
08.2022 - 08.2023
  • Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
  • Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
  • Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
  • Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.

Waste Managment Driver

Scissortail Waste Solution
06.2021 - 08.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Education

Diploma -

Watanga High School
05.2015

Skills

  • Class A CDL
  • CPR Certified
  • Problem-solving
  • Safety Management
  • Scheduling Resolution
  • Lean Thinking
  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Sales closing

Accomplishments

  • Interacting with customers enthusiastically to understand their needs
  • Achieved a 20% increase in repeat customers
  • Leveraging persuasive communication skills for upselling
  • Problem-solving to ensure a smooth customer experience
  • Increased overall customer experience rating by 15%
  • Utilized persuasive communication to successfully upsell, enhancing customer experience.
  • Led driving team at Instafuel
  • Achieved highest safety record
  • Solved scheduling conflicts
  • Steered team to top safety ratings, boosting on-time deliveries by 25% through strategic routing.
  • Meticulously resolved scheduling issues, ensuring seamless operation flow and team coordination.
  • Fostered a collaborative team environment to maintain high safety standards and optimize routes.
  • Managed waste collection routes efficiently
  • Ensured timely pickups and drop-offs
  • Complied with waste management regulations
  • Maintained vehicle cleanliness and functionality
  • Rigorously inspected vehicle for safety, ensuring compliance with all regulatory standards.

Timeline

Sales Representative

Ashley Furniture Homestore
09.2023 - Current

Lead Driver

Instafuel
08.2022 - 08.2023

Waste Managment Driver

Scissortail Waste Solution
06.2021 - 08.2022

Diploma -

Watanga High School

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TAJANAI ROBERTS