Tajayah Hopkins
Cincinnati,OH
Summary
Strong expertise in financial analysis and customer service, consistently achieving loan production goals while cultivating strong member relationships. Skilled in cash handling and team collaboration, delivering tailored financial solutions and effective marketing strategies. Proven ability to drive impactful change through innovative strategies and client-focused service, fostering collaboration in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Solutions Consultant
Sharefax Credit Union
03.2025 - Current
- Deliver comprehensive financial support to members, including account services, financial education, and tailored product recommendations.
- Analyze member needs and offer customized solutions to improve financial wellness, strengthen relationships, and promote long-term engagement.
- Manage the end-to-end loan process—from application intake and credit analysis to approval and funding—across auto, personal, and home loans.
- Maintain strong knowledge of credit union products, compliance standards, and lending policies to ensure accurate and ethical decision-making.
- Collaborate with cross-functional teams to resolve complex member issues and streamline service processes.
- Consistently exceed monthly loan production goals while maintaining high member satisfaction ratings.
Bank Teller
Sharefax Credit Union
06.2024 - Current
- Managed high-volume transactions during peak hours, ensuring seamless customer experiences with meticulous attention to detail.
- Balanced cash drawers accurately at shift end, minimizing discrepancies in financial records.
- Coordinated cross-selling initiatives among teller staff by sharing tailored product information.
- Decreased wait times during peak hours by implementing efficient queuing strategies that optimized resource use.
Main Banker
Hard Rock Casino
10.2021 - 09.2023
- Managed daily operations of casino’s main bank, ensuring accurate high-volume cash handling and secure transactions.
- Oversaw cash flow between vault and satellite cages, upholding gaming regulations and internal controls.
- Trained and supervised cage staff in banking procedures and fraud prevention techniques.
- Reconciled substantial amounts of currency, chips, and documentation with no discrepancies.
- Collaborated with auditors and security personnel to enhance financial integrity and loss prevention.
Marketing and Social Media Coordinator
Private Clients
10.2020 - Current
- Increased social media engagement through consistent posting and prompt audience interaction responses.
- Managed paid advertising campaigns on Facebook, Google AdWords, and Instagram to maximize return on investment.
- Created innovative visual assets for print and digital marketing initiatives.
- Represented brand at community outreach events, building positive relationships with clients and partners.
Retail Sales Associate Seasonal
Journeys Kidz
11.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Front of House Associate
Five Guys
05.2019 - 04.2020
- Answered telephone inquiries for reservations and orders efficiently.
- Promoted menu items by recalling detailed descriptions to guests.
- Escorted guests to appropriate tables while offering seating choices.
- Assigned wait staff to designated sections for optimal service.
- Fostered loyalty among returning guests through strong rapport-building.
- Maintained cleanliness throughout dining area, adhering to health code standards.
Food Service Associate
KFC
06.2017 - 10.2020
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
Education
High School Diploma -
Ohio Virtual Academy
Columbus, OH06-2019
Skills
- Sales support and marketing
- Business analysis
- Product advocacy
- Technical design requirements
- Financial expertise
- Team collaboration
- Customer service excellence
- Banking operations
- Stress management
- Cash handling proficiency
- Reliability
Certification
- Ohio Notary Public
- NMLS #2704111
Timeline
Member Solutions Consultant
Sharefax Credit Union
03.2025 - Current
Bank Teller
Sharefax Credit Union
06.2024 - Current
Main Banker
Hard Rock Casino
10.2021 - 09.2023
Retail Sales Associate Seasonal
Journeys Kidz
11.2020 - 02.2021
Marketing and Social Media Coordinator
Private Clients
10.2020 - Current
Front of House Associate
Five Guys
05.2019 - 04.2020
Food Service Associate
KFC
06.2017 - 10.2020
High School Diploma -
Ohio Virtual Academy
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