TA'JAYLA BERRY
Tampa,FL
Summary
Dynamic Customer Service Representative with a proven track record at QUALITY HVAC SERVICE & MORE, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective communication, while adeptly managing multiple inquiries. Skilled in CRM software, ensuring precise record-keeping and improved service delivery.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
QUALITY HVAC SERVICE & MORE
05.2024 - Current
- Developed understanding of customer needs through effective communication and active listening.
- Assisted customers with inquiries, providing thorough information and resolving issues promptly.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Collaborated with team members to improve service delivery and customer satisfaction rates.
- Learned company policies and procedures to provide accurate guidance to customers.
- Managed multiple customer requests simultaneously while maintaining attention to detail.
- Adapted quickly to new systems and processes, ensuring seamless support for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
FREEDOM HIGH SCHOOL
Tampa, FLSkills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Product knowledge
- Retail store support
- Stock management
- Customer relations
- Relationship building
Timeline
Customer Service Representative
QUALITY HVAC SERVICE & MORE
05.2024 - Current
FREEDOM HIGH SCHOOL
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