Ta'Jeanna Eason
Washington,DC
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Senior Product Specialist
Calendly
05.2022 - Current
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Tested new software and hardware prior to deployment.
- Trained and provided coaching to team members.
Senior Customer Service Representative
Wayfair
08.2020 - 12.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Processed, scheduled and executed customer orders for new and established customers.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Responded proactively and positively to rapid change.
Accounting Clerk
Accoutemps
08.2019 - 03.2020
- Maintained accounting records utilizing in-house and client systems.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed incoming and outgoing invoices and payments.
Education
No Degree - Social Work
Brescia University
Owensboro, KYNo Degree - Psychology
North Carolina A & T State University
Greensboro, NCSkills
- Accounts Payable
- Accounts Receivable
- Product performance tracking
- Data-driven decision-making
- Product Training
- Escalation management
- Issue Reporting
- Application support
- Ticketing systems
- Web Technologies
- Remote Support
- Regulatory compliance understanding
Timeline
Senior Product Specialist
Calendly
05.2022 - Current
Senior Customer Service Representative
Wayfair
08.2020 - 12.2021
Accounting Clerk
Accoutemps
08.2019 - 03.2020
No Degree - Social Work
Brescia University
No Degree - Psychology
North Carolina A & T State University
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