Tajhae Garrett
Columbus,Ohio
Summary
A dedicated State Trooper. Professional with high commitment to public safety and community service. Proven ability to perform under pressure, adapt to changing situations, and work collaboratively within team. Skilled in conflict resolution, emergency response, and maintaining public order. Known for integrity, reliability, and results-driven approach. I am confident in my abilities as an officer of the law. I have knowledge in researching facts and case law. Familiar with the court system. Familiarized with court proceedings including filings, pleadings etc.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trooper
Ohio State Highway Patrol
11.2021 - Current
- Enforce traffic laws
- Crash investigations
- Case load
- Strong knowledge of compliance
- Outstanding communication, customer service, and negotiating skills
- Good calculations, and document skills
- Provide public safety
- Promoting community relations
- Respond to emergencies
- Apprehend suspects
- Collaborated with local law enforcement agencies
- Received multiple recognitions for outstanding performance and dedication to public service
- Riot control
Customer Ser
Cxloyalty
03.2021 - 11.2021
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Sedgwick
02.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelors of Science Degree - Criminal Justice
National American University
Rapid City, SD05-2019
Associate of Applied Science Degree - Criminal Justice
Harrison College
Grove City, OH05-2016
High School Diploma - undefined
Briggs High School
Columbus, OH01.2012
Skills
- Corrections
- Criminal Justice Math
- Criminology
- Introduction to courts
- Private security
- Criminal Justice Ethics
- Substantive Criminal law
- Procedural criminal law
- Juvenile Justice
- Law enforcement
- Leadership
- Psychology
- Computer and office automation
- Law enforcement techniques
- Investigation and interrogations
- Traffic management
- Emergency response
- Crisis management
- Interpersonal communication
- Conflict resolution
- Building rapport with people from diverse backgrounds
- Effectively communicate with superiors colleagues, and the public
- Physical fitness
- Crowd control
- First aid proficiency
- Weapons maintenance
Certification
Firearms Training, The victim's Rights Law- Marcy's Law, Civil Disturbance Training, Motor Vehicle and Foot Pursuits, CPR Annual Review, Taser Training, Active Aggressor Training, Mental Health Illness Training, NARCAN (Naloxone Hydrochloride) Training.
Timeline
Trooper
Ohio State Highway Patrol
11.2021 - Current
Customer Ser
Cxloyalty
03.2021 - 11.2021
Customer Service Representative
Sedgwick
02.2018 - 03.2021
High School Diploma - undefined
Briggs High School
Bachelors of Science Degree - Criminal Justice
National American University
Associate of Applied Science Degree - Criminal Justice
Harrison College
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