Taji Smith
Tampa,FL
Summary
Adept in conflict mediation and critical thinking, I excelled at Continuum Global Solutions by enhancing customer service efficiency and problem resolution. Leveraging skills in multitasking and support case resolution, I significantly improved CRM report outcomes, demonstrating a strong ability to drive achievements and foster customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Continuum Global Solutions
Tampa, FL
12.2023 - 11.2024
- Address customer grievances promptly and equitably.
- Elevate customer concerns to managers and supervisors, as needed.
- Answered inbound calls, chats and emails to facilitate customer service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
CSR Fraud Specialist II
Bank of America
North Lauderdale, FL
05.2023 - 11.2023
- Identified, recorded, and managed instances of Customer, FBA, Vendor, and Retail fraud.
- Facilitated fraud dispute resolution and ACH debit processing across mainframe systems.
- Adhere to the policies of the FCRA and laws enforced by the CFPB.
- Specialize in BSA, and AML compliance.
- Utilized e-Oscar to manage and resolve credit bureau disputes in compliance with regulations.
CSR - Customer Service Representative
Convey Health Solutions
Miramar, USA
01.2022 - 06.2023
- Provided support for customer inquiries on health insurance coverage and processes.
- Managed request fulfillment while maintaining data integrity.
- Generated additional revenue by offering attractive product suggestions.
- Upheld superior quality during client communications.
Amazon Delivery Driver
Amazon Fulfillment Associates
Sunrise, USA
12.2019 - 04.2020
- Operated Amazon-branded vans efficiently to deliver packages safely within the community.
- Kept accurate logs of all deliveries and trips.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Inspected vehicle and maintained gas, oil and water levels.
Hostess, Server and Cashier
Duffy's Sports Grill
Boca Raton, USA
10.2017 - 07.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Demonstrated strong interpersonal skills when interacting with customers.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Roadside Assistance Dispatcher
Agero
Pompano Beach, USA
05.2015 - 11.2017
- Managed a team of roadside technicians ensuring they had the necessary resources to complete assigned tasks.
- Investigated customer complaints regarding delays or unsatisfactory service levels.
- Worked with routing specialists, route managers and service department to optimize routes.
Education
High school or equivalent - Drug administration & Pharmacology
Florida Career Institute
Margate, FLSkills
- Multitasking and organization
- Conflict mediation
- Support case resolution
- Time management
- Critical thinking
- Call center procedures
- Problem-solving skills
Additional Information - Professional Skills
Expert, Expert, Advanced
Certification
- Driver's license
- Food Handler Certification
Willing To Relocate
- North Lauderdale, FL
- Broward County, FL
Assessments
Customer service, Proficient, 05/01/20, Identifying and resolving common customer issues.
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Continuum Global Solutions
12.2023 - 11.2024
CSR Fraud Specialist II
Bank of America
05.2023 - 11.2023
CSR - Customer Service Representative
Convey Health Solutions
01.2022 - 06.2023
Amazon Delivery Driver
Amazon Fulfillment Associates
12.2019 - 04.2020
Hostess, Server and Cashier
Duffy's Sports Grill
10.2017 - 07.2019
Roadside Assistance Dispatcher
Agero
05.2015 - 11.2017
High school or equivalent - Drug administration & Pharmacology
Florida Career Institute
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