Tajiana Powell
Saint Rose,LA
Summary
Driven professional with extensive experience in customer service and administrative roles, notably at Delta Petroleum. Excelled in utilizing Microsoft Office Suite and call management to enhance service delivery, achieving a significant improvement in customer satisfaction. Demonstrated strong problem-solving abilities and effective communication, streamlining processes and exceeding industry standards.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Delta Petroleum
12.2021 - Current
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Accounts Payable Clerk
AmPm Staffing
02.2019 - 12.2021
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Administrative Support Assistant
Girl Scouts of Southwest LA
10.2016 - 02.2019
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Troubleshot and fixed technical issues, process hang-ups to maintain swift flow of daily tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Customer Service Representative
Conway Southern Express
05.2015 - 10.2016
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
High School Diploma -
Destrehan High School
05.2015
Skills
- Call Management
- Scheduling
- Account updating
- Data Entry
- Microsoft Office Suite
- Quality Assurance Controls
Timeline
Customer Service Representative
Delta Petroleum
12.2021 - Current
Accounts Payable Clerk
AmPm Staffing
02.2019 - 12.2021
Administrative Support Assistant
Girl Scouts of Southwest LA
10.2016 - 02.2019
Customer Service Representative
Conway Southern Express
05.2015 - 10.2016
High School Diploma -
Destrehan High School
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