Tajima Sampson
Elizabeth City,NC
Summary
Dynamic Operations Manager with a proven track record at McDonald’s, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through strategic planning and effective communication, while achieving higher employee retention rates. Skilled in inventory management and performance monitoring, fostering a culture of accountability and continuous improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
McDonald’s
Elizabeth City, NC
06.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
McDonald’s
Murfreesboro, NC
01.2002 - 10.2013
Crew Member
McDonald’s
Elizabeth City, NC
02.1999 - 07.2001
Education
Bachelor In Science - Business Administration
Colorado Technical University
Colorado Springs, CO06.2025
Associate In Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2023
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Inventory management
Management
Operations oversight
Policies and procedures implementation
Performance monitoring
Employee motivation
Staff development
Customer relationship management
Maintaining compliance
Goal setting
Inventory control
Strategic planning
Schedule management
Continuous improvements
Superb time management skills
Onboarding and orientation
Delegation
KPI tracking
Business administration
P&L management
Performance evaluations
Accomplishments
Mid Manager of the Year
Certification
Serve safe Certification
Timeline
Operations Manager
McDonald’s
06.2014 - Current
General Manager
McDonald’s
01.2002 - 10.2013
Crew Member
McDonald’s
02.1999 - 07.2001
Bachelor In Science - Business Administration
Colorado Technical University
Associate In Science - Business Administration
Colorado Technical University