Alan Warfield
Miami,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Miami, FL
08.2022 - 06.2023
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Managed filing of prescriptions, both electronically and manually.
- Answered telephones to respond to questions or requests.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Mixed pharmaceutical preparations according to written prescriptions.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Restocked shelves with new supplies of medications as needed.
- Maintained proper storage and security conditions for drugs.
- Verified prescriptions and drug labels, documents and packages.
Customer Service Representative
Auto Zone Auto Parts
Miami, FL
08.2022 - 03.2023
- Prepared and sold broad range of automotive parts to individuals and commercial accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Set up and activated customer accounts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Consulted with customers to resolve service and billing issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Delivery Driver
Pizza Hut
Miami, FL
06.2020 - 08.2022
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
- Followed proper sanitation protocols when handling food products on the job.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Stocked shelves with fresh ingredients needed for pizza making process.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Education
High School Diploma -
Robert Morgan Educational Center And Technical College
Miami, FL06-2021
Skills
- FDA Compliance
- Billing Support
- Order Verification
- Drug Inventory Control
- Drug Inventory Management
- Customer Service
- Cash Handling
- Merchandise Restocking
Timeline
Pharmacy Technician
CVS Pharmacy
08.2022 - 06.2023
Customer Service Representative
Auto Zone Auto Parts
08.2022 - 03.2023
Delivery Driver
Pizza Hut
06.2020 - 08.2022
High School Diploma -
Robert Morgan Educational Center And Technical College