Taju Miller
Houston,TX
Summary
Experienced customer service specialist with a 13-year history of delivering exceptional service and nurturing client connections. Skilled in resolving issues, managing details, and communicating effectively. Aiming to apply comprehensive support skills in a healthcare environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sharps Specialist Hospital Tech
Stericycle
Houston, TX
12.2017 - Current
- Provide comprehensive training to team members, ensuring adherence to safety protocols and operational procedures.
- Manage the disposal of hazardous waste, maintaining a strong focus on customer service and regulatory compliance.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Increased efficiency by automating routine tasks with software solutions.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Gathered, organized and input information into digital database.
Medication Aide
Elmcroft at Braeswood
Houston, TX
06.2015 - 12.2017
- Accurately documented patients’ vital signs, ensuring critical health information was available for medical and nursing staff assessments.
- Administered injections and meticulously recorded medication disbursement to maintain high standards of patient care and medication management.
- Served as a key point of contact between the healthcare facility and external medical providers, coordinating medication prescriptions, appointments, and patient follow-ups.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Housekeeping Aide
MD Anderson Cancer Center
Houston, TX
07.2012 - 08.2014
- Facilitated patient care through room preparation, patient orientation, and essential information documentation.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Customer Assistant
World Finance Co.
Houston, TX
09.2009 - 07.2012
- Provided exceptional customer service and efficiently managed administrative duties, resulting in positive management feedback for attention to detail and timely report submissions.
- Resolved a wide range of customer issues swiftly, showcasing adaptability and a strong commitment to service excellence.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Set up and completed loan submission packages.
- Enhanced loan approval rates by meticulously reviewing and verifying applicants' financial information.
Education
Phlebotomist - undefined
Smithwood Medical Institute
Missouri City, TX04.2015
Skills
- Proficient in Microsoft Excel, Word, PowerPoint, and Internet
- Computer literacy
- Data entry
- Effective communication
- Time management
- Knowledge of CRM software
- Quality assurance
- Supply management
- Technical troubleshooting
- Vendor relations
Certification
CPR and Basic Life Support
Timeline
Sharps Specialist Hospital Tech
Stericycle
12.2017 - Current
Medication Aide
Elmcroft at Braeswood
06.2015 - 12.2017
Housekeeping Aide
MD Anderson Cancer Center
07.2012 - 08.2014
Customer Assistant
World Finance Co.
09.2009 - 07.2012
Phlebotomist - undefined
Smithwood Medical Institute