TaJuan Williams

• Coaches members and provides an empathetic, non-judgmental environment to identify effective solutions
• Works telephonically/electronically with members to manage their chronic condition
• Identify and solve barriers to individual's health management
• Monitor data reported directly by members to create a personalized improvement.

• Greeted customers promptly offering great customer service
• Trained new cashiers on procedures, customer service and sales techniques
• Described products and services based off needs of customers
• Monitored areas of security issues and safety hazards.

• Instructed future residents on how to sign leases after viewing the property
• Planned resident events throughout the year
• Presented classes regarding health and nutrition programs
• Helped with marketing events such as, setting up tables with important health flyers and information
• Assisted with filling and closing accounts.

• Collaborated with administrative team members to implement new policies or procedures that improved overall clinic efficiency.
• Prepared patient charts, pre-admissions and consent forms as necessary.
• Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
• Assisted in training new Medical Clerks on clinic protocols, contributing to cohesive teamwork among staff members.

• Utilizes electronic disease surveillance systems and other sources to determine incidence of and exposure to communicable diseases, such as HIV/AIDS, tuberculosis, and sexually transmitted diseases.

• Conducts sensitive interviews to gather health information from clients and contacts, some of whom may have behavioral problems, addictions, or hostility to testing, counseling, and follow-up.

• Obtains case information from physicians or laboratories

• Collects, prepares, and ships blood, sputum, urine, oral fluid, or other biological specimens for testing.

• Inputs case data into electronic tracking systems and prepares investigation reports, including for internet-based activities.