Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tajudeen Aiyegbeni

Columbus,OH

Summary

Proven Customer Service Representative at Bondel Family Healthcare Services, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic conflict resolution. Excelled in administrative support, including data entry and payment processing, ensuring HIPAA compliance. Achieved efficient call management, contributing to a professional and welcoming environment.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Bondel Family Healthcare Services
Columbus, OH
08.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Prepared Bi-Weekly Payslips for all Employees and Maintained Timesheet reports on database.

Front Desk Receptionist

Providence Trucks & Delivery Services
Columbus, OH
02.2020 - 08.2021
  • Ensuring the Truck Hiring & Delivery process was smooth & efficient.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

Bachelor of Arts - Economics

Lead City University
Ibadan
09-2008

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Call Management
  • Order Processing
  • Administrative Support
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Microsoft Excel
  • Payment Processing

Languages

English
Full Professional

Timeline

Customer Service Representative

Bondel Family Healthcare Services
08.2022 - 05.2024

Front Desk Receptionist

Providence Trucks & Delivery Services
02.2020 - 08.2021

Bachelor of Arts - Economics

Lead City University
Tajudeen Aiyegbeni