Tak Wong
San Diego,CA
Summary
To seek and maintain full-time position in U.S. Customs and Border Protection Agency that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills that I've acquired and cultivated during
20+ years serving in the U.S. Army.
Overview
22
22
years of professional experience
Work History
Senior Operations Supervisor
U.S. Army Active Duty
05.2021 - 07.2023
- Motivated and trained both military and civilian staff to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced military regulatory and company policy compliance to improve workplace and team safety and readiness.
Instructor
U.S. Army Active Duty
01.2017 - 04.2021
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted classroom safety, collaboration and best practices.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Built strong rapport with students through class discussions and academic advisement.
- Assessed students' progress and provided feedback to enhance learning.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
Human Intelligence Collection Sergeant
U.S. Army Active Duty
04.2016 - 12.2016
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Training and Operations Coordinator
U.S. Army Active Duty
06.2010 - 04.2016
- Provided direction and guidance to both military and civilian staff in order to achieve targets and meet deadlines.
- Motivated and trained both military and civilian staff to maximize team productivity.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time and increase efficiency.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Military Readiness Coordinator
U.S. Army Active Duty
09.2009 - 05.2010
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Worked with central management to identify, plan, align, and address training needs.
- Trained and mentored new personnel hired to fulfill various roles.
Chemical and Biological Agent Technician
U.S. Army Active Duty
11.2007 - 09.2009
- Assisted military staff in identifying issues and explained solutions to restore service and functionality of biological and chemical agent testing equipment.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
Military Training Instructor
U.S. Army Active Duty
11.2004 - 10.2007
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management at the National Security Agency (NSA).
- Assisted NSA's Signals Analysis and Cryptanalysis Department by instructing their Communication Signal Measurements and Analysis Techniques course in the absence of available lead instructor.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided effective coaching and mentoring to military personnel as Squad Leader in order to foster their professional development and career growth.
Signals Intelligence Analyst
U.S. Army Active Duty
11.2003 - 11.2004
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
Signals Intelligence Analyst
U.S. Army Active Duty
09.2001 - 11.2003
- Developed standard operating procedures for military operations department.
- Created useful and timely intelligence products to support field operations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Gave individual evaluations based on fitness and combat readiness.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Maintained required level of proficiency in use of firearms.
Education
Bachelor of Science - Mechanical Engineering
Rutgers, The State University of New Jersey
New Brunswick, NJ05.1995
Skills
- Project Planning
- Cultivating Productive Relationships
- DOT Requirements
- Situational Awareness
- Operations and Procedural Knowledge
- Operational Efficiency
- Desktops, Laptops and Mobile Device
- Team Training
- Engineering
- Motivational Leadership
- Professional Telephone Etiquette
- Corrective Actions
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Spanish
Elementary
Timeline
Senior Operations Supervisor
U.S. Army Active Duty
05.2021 - 07.2023
Instructor
U.S. Army Active Duty
01.2017 - 04.2021
Human Intelligence Collection Sergeant
U.S. Army Active Duty
04.2016 - 12.2016
Training and Operations Coordinator
U.S. Army Active Duty
06.2010 - 04.2016
Military Readiness Coordinator
U.S. Army Active Duty
09.2009 - 05.2010
Chemical and Biological Agent Technician
U.S. Army Active Duty
11.2007 - 09.2009
Military Training Instructor
U.S. Army Active Duty
11.2004 - 10.2007
Signals Intelligence Analyst
U.S. Army Active Duty
11.2003 - 11.2004
Signals Intelligence Analyst
U.S. Army Active Duty
09.2001 - 11.2003
Bachelor of Science - Mechanical Engineering
Rutgers, The State University of New Jersey
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