Tak Wong
San Diego,CA
Summary
To seek and maintain full-time position in U.S. Customs and Border Protection Agency that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills that I've acquired and cultivated during
20+ years serving in the U.S. Army.
Overview
22
22
years of professional experience
Work History
Senior Operations Supervisor
U.S. Army Active Duty
Fraser, MI
05.2021 - 07.2023
- Motivated and trained both military and civilian staff to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced military regulatory and company policy compliance to improve workplace and team safety and readiness.
Instructor
U.S. Army Active Duty
Orlando, FL
01.2017 - 04.2021
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted classroom safety, collaboration and best practices.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Built strong rapport with students through class discussions and academic advisement.
- Assessed students' progress and provided feedback to enhance learning.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
Human Intelligence Collection Sergeant
U.S. Army Active Duty
Fort Devens, MA
04.2016 - 12.2016
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Training and Operations Coordinator
U.S. Army Active Duty
Fort Meade, MD
06.2010 - 04.2016
- Provided direction and guidance to both military and civilian staff in order to achieve targets and meet deadlines.
- Motivated and trained both military and civilian staff to maximize team productivity.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time and increase efficiency.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Military Readiness Coordinator
U.S. Army Active Duty
Fort Sheridan, IL
09.2009 - 05.2010
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Worked with central management to identify, plan, align, and address training needs.
- Trained and mentored new personnel hired to fulfill various roles.
Chemical and Biological Agent Technician
U.S. Army Active Duty
Bethlehem, PA
11.2007 - 09.2009
- Assisted military staff in identifying issues and explained solutions to restore service and functionality of biological and chemical agent testing equipment.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
Military Training Instructor
U.S. Army Active Duty
Fort Meade, MD
11.2004 - 10.2007
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management at the National Security Agency (NSA).
- Assisted NSA's Signals Analysis and Cryptanalysis Department by instructing their Communication Signal Measurements and Analysis Techniques course in the absence of available lead instructor.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided effective coaching and mentoring to military personnel as Squad Leader in order to foster their professional development and career growth.
Signals Intelligence Analyst
U.S. Army Active Duty
Camp Humphreys, South Korea
11.2003 - 11.2004
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
Signals Intelligence Analyst
U.S. Army Active Duty
Fort Bliss, TX
09.2001 - 11.2003
- Developed standard operating procedures for military operations department.
- Created useful and timely intelligence products to support field operations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Gave individual evaluations based on fitness and combat readiness.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Maintained required level of proficiency in use of firearms.
Education
Bachelor of Science - Mechanical Engineering
Rutgers, The State University of New Jersey
New Brunswick, NJ05.1995
Skills
- Project Planning
- Cultivating Productive Relationships
- DOT Requirements
- Situational Awareness
- Operations and Procedural Knowledge
- Operational Efficiency
- Desktops, Laptops and Mobile Device
- Team Training
- Engineering
- Motivational Leadership
- Professional Telephone Etiquette
- Corrective Actions
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Spanish
Elementary
Timeline
Senior Operations Supervisor
U.S. Army Active Duty
05.2021 - 07.2023
Instructor
U.S. Army Active Duty
01.2017 - 04.2021
Human Intelligence Collection Sergeant
U.S. Army Active Duty
04.2016 - 12.2016
Training and Operations Coordinator
U.S. Army Active Duty
06.2010 - 04.2016
Military Readiness Coordinator
U.S. Army Active Duty
09.2009 - 05.2010
Chemical and Biological Agent Technician
U.S. Army Active Duty
11.2007 - 09.2009
Military Training Instructor
U.S. Army Active Duty
11.2004 - 10.2007
Signals Intelligence Analyst
U.S. Army Active Duty
11.2003 - 11.2004
Signals Intelligence Analyst
U.S. Army Active Duty
09.2001 - 11.2003
Bachelor of Science - Mechanical Engineering
Rutgers, The State University of New Jersey