Takahia Harris
Jacksonville,FL
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate any systems. Effective at operating within State/Federal regulations and department guidelines to manage telephone calls, emails, letters and requests for assistance.
Overview
12
12
years of professional experience
Work History
Tax Expert
Jackson Hewitt
Jacksonville, United States
12.2012 - Current
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documents.
- Verified completeness of provided details when processing all applications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Private Home Tutor
Self-employeed
Atlanta , Georgia
04.2019 - 06.2022
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Prepared lesson plans to meet goals identified in students individualized education plans.
Personal Banker
Concentrix
Jacksonville, FL
07.2018 - 02.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Business Administration And Management
Ashford University
San Diego, CA12.2023
High School Diploma -
Sandalwood High School
Jacksonville, FL06.2012
Skills
- Client Invoicing
- Data Input
- Deductible Expense Identification
- Intuit QuickBooks
- Understanding of Applicable Laws
- Project Maintenance
- Customer Accounts Management
- Payroll Familiarity
- Detailed Documentation
- Team Training
Timeline
Private Home Tutor
Self-employeed
04.2019 - 06.2022
Personal Banker
Concentrix
07.2018 - 02.2019
Tax Expert
Jackson Hewitt
12.2012 - Current
Bachelor of Arts - Business Administration And Management
Ashford University
High School Diploma -
Sandalwood High School