Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Takayliya Wilson

Detroit,MI

Summary

Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

Holiday Inn Express Hotel
Roseville, MI
04.2023 - 08.2023
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.

Home Health Care Aide

elsmar home health care
Detroit, MI
08.2022 - 11.2022
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Provided companionship for elderly or disabled clients by engaging in conversation, reading aloud, playing games, and other activities.
  • Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.
  • Transported patients to medical appointments or errands as needed.

Crew Member

Little Caesars
Detroit, MI
10.2019 - 02.2020
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

High School Diploma -

Diploma Success Community Schools
Harper Woods
06.2020

Skills

  • Concierge Support
  • Information Protection
  • Data Entry
  • Property Security
  • First Aid and Safety
  • Client Documentation
  • Compassionate Client Care
  • Patient Transport
  • Patient Care

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Guest Service Representative

Holiday Inn Express Hotel
04.2023 - 08.2023

Home Health Care Aide

elsmar home health care
08.2022 - 11.2022

Crew Member

Little Caesars
10.2019 - 02.2020

High School Diploma -

Diploma Success Community Schools

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Takayliya Wilson