Takedra Grant
Columbus,GA
Summary
Experienced in phlebotomy, medical screening, and customer service, with a strong focus on patient care, safety, and problem-solving. Skilled at providing technical support and resolving customer inquiries while ensuring satisfaction. Adaptable and effective in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Medical Screener
Grifols, Biomat
08.2021 - 09.2024
- Conduct thorough screenings of donors' medical histories, vital signs, and physical conditions to ensure eligibility for plasma donation while adhering to strict regulatory and company protocols
- Accurately document donor information, identify potential health risks, and follow up on flagged concerns to maintain high-quality standards and compliance
- Provide a positive and empathetic experience for donors by addressing questions, explaining procedures, and maintaining a professional demeanor in a fast-paced environment
- Work closely with medical staff, phlebotomists, and management to ensure efficient donor flow, safety, and adherence to operational procedures
Phlebotomist
Grifols, Biomat
08.2021 - 09.2024
- Collect and process blood donations from donors, ensuring compliance with all safety and regulatory standards
- Educate donors about the blood donation process and provide information on potential side effects or health benefits
- Collaborate with healthcare professionals to address any concerns raised by donors during the donation process
- Maintained a high success rate in blood draws, minimizing patient discomfort and ensuring accurate sample collection
Customer Service Representative
Apple
01.2020 - 07.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Medical Billing And Coding -
Miller-Motte College
Columbus, Georgia07.2020
GED -
College Technical College
06.2017
Skills
- Venipuncture
- Specimen Collection
- Infection control
- Teamwork
- Adaptability
- Time Management
- Customer Service
- Documentation
- Multitasking
- Stamina
- Lab work
- Administrative and Clerical Skills
- Data Entry
- Microsoft Office
- Microsoft Excel
Timeline
Medical Screener
Grifols, Biomat
08.2021 - 09.2024
Phlebotomist
Grifols, Biomat
08.2021 - 09.2024
Customer Service Representative
Apple
01.2020 - 07.2021
GED -
College Technical College
Medical Billing And Coding -
Miller-Motte College
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