Takenya Dozier
Tabor City,NC
Summary
Dynamic Ophthalmic Technician with expertise in diagnostic testing and patient care at Coastal Eye Group. Proven ability to enhance patient satisfaction through compassionate communication and meticulous chart documentation. Skilled in visual prescreening and maintaining ophthalmic instruments, ensuring optimal functionality while fostering a supportive environment for patients.
Overview
4
4
years of professional experience
Work History
Ophthalmic Technician
Coastal Eye Group
Little River, SC
02.2023 - 06.2024
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Performed preliminary eye examinations using diagnostic equipment and tested visual acuity.
- Educated patients on pre- and post-operative care instructions for various ophthalmic procedures.
- Maintained and calibrated ophthalmic instruments to guarantee optimal functionality and accuracy.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
Technical Customer Service Representative
Alorica
Tabor City, NC
01.2022 - 12.2022
- Resolved technical issues through effective troubleshooting and problem-solving techniques.
- Provided exceptional customer support via phone, email, and chat platforms.
- Documented and tracked customer interactions using CRM software for accuracy.
- Educated customers on product features and best practices to enhance user experience.
- Maintained up-to-date knowledge of product updates and industry trends for informed support.
- Identified process improvements to streamline workflows and enhance service delivery.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
Healthcare Customer Service Representative
United Healthcare
Tabor City, NC
01.2020 - 12.2021
- Assisted customers with inquiries regarding healthcare benefits and services.
- Resolved billing issues efficiently, ensuring customer satisfaction.
- Educated clients on policy details, enhancing their understanding of coverage options.
- Processed claims and requests accurately within established timelines.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
High School Diploma -
Loris High School
Loris, SC06.2019
Skills
- Patient care
- Diagnostic testing
- Chart documentation
- Medical history documentation
- Ophthalmic imaging expertise
- Visual prescreening
- Visual field testing
- Appointment management
- Vision testing
Timeline
Ophthalmic Technician
Coastal Eye Group
02.2023 - 06.2024
Technical Customer Service Representative
Alorica
01.2022 - 12.2022
Healthcare Customer Service Representative
United Healthcare
01.2020 - 12.2021
High School Diploma -
Loris High School