Takeria McCovery
Mobile
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Assistant
Paulette Harris
Mobile
12.2024 - 07.2025
- Coordinated schedules and appointments for multiple clients and staff members.
- Managed correspondence and maintained organized communication channels with clients.
- Assisted in preparing reports and documents for meetings and presentations.
- Conducted research to gather information for projects and client needs.
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Handled confidential information with discretion and integrity.
Customer Service Representative
Kennedy Care Sitting Service
Mobile
03.2019 - 06.2024
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with families to address concerns and provide updates.
- Managed scheduling for care services to ensure timely support delivery.
- Maintained accurate records of client interactions and service modifications.
- Resolved client complaints by listening attentively and providing solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
Education
Accel Academy
Mobile, AlabamaSkills
- Appointment scheduling
- Document preparation
- Data entry
- Research skills
- Records management
- Problem resolution
- Communication strategies
- Time management
- Confidentiality maintenance
- Team collaboration
- Stress management
- Active listening
- Customer engagement
- Adaptability skills
- Multi-line phone systems
- Fast learner
- Decision-making
- Computer skills
- Spreadsheet software
- Task prioritization
Languages
English
Full Professional
References
References available upon request.
About Me
Hi My Name Is Takeria McCovery & I’m A Dedicated Worker. I Take My Work Seriously And Also The People Around Me. I Am Trustworthy, Honesty, Respectful , And Overall A Great Leader.
Timeline
Assistant
Paulette Harris
12.2024 - 07.2025
Customer Service Representative
Kennedy Care Sitting Service
03.2019 - 06.2024
Accel Academy