Takeshia Abu
Hanover,PA
Summary
Results-driven business management professional with expertise in finance, specialty care, primary care, urgent care onboarding, and EEOC employment law. Recognized for proficiency in patient care, leadership, and management. Skilled in fostering a culture of belonging and delivering exceptional patient care. Proactive communicator with a problem-solving approach. Experienced in overseeing daily operations, managing large teams, and maintaining strong interdepartmental relationships. Background in providing patient care within clinical and hospital environments. Seeking to leverage developed skills in patient communication and hands-on support to make a meaningful impact in a new professional setting.
Overview
25
25
years of professional experience
Work History
Senior Patient Care Technician (PCT)
UPMC Hanover
02.2023 - Current
- Provided direct patient care as directed by registered nurses, including bathing, feeding, transporting, toileting, and ambulating patients
- Conducted point of care testing such as blood glucose monitoring, weights, and vital signs
- Set up patient care equipment, stocked patient rooms and supply areas, and managed supplies ordering and inventory
- Delivered patient nourishments, filled water pitchers, distributed patient mail, and organized diversional activities to reduce the need for restraints
- Responded to call lights and telephones, passed meal trays, and assisted in patient transport
- Reported equipment malfunctions, suggested departmental improvements, and maintained professional relationships with team members
- Communicated effectively with all healthcare team members and welcomed feedback and direction
Site Manager
Mend Acupuncture
11.2021 - 02.2023
- Implemented marketing strategies and community outreach initiatives
- Implemented Human Resources Department and DEI committee
- Supported administrative team, acupuncturists, and patients for seamless operations
- Promoted excellent customer service and staff support
- Collaborated with departments to enhance overall performance
- Directed business operations for Urgent Care, focusing on revenue enhancement and cost savings
- Conducted data analysis, reporting, and budgeting for performance improvement
- Supervised billing staff and ensured compliance with standard work and process improvement
Clinical Assistant II
University of Maryland Medical Hospital
04.2020 - 01.2022
- Managed clinical staffing, assignments, and schedules
- Provided medical treatment and educated patients on visit-related information
- Uphold positive and inclusive work environment
- Assisted in office onboarding processes and Kronos management
- Implemented daily strategies and ensured patient treatment information
- Ensured compliance with privacy, HIPAA regulations, and diversity sensitivity
Lead Clinical Assistant II
Kaiser Permanente/Urgent, Primary, and Specialty Care
06.2000 - 01.2014
- Supervised front desk and clinical staff operations
- Assisted in patient care and discharge processes
Patient Accountant Technician, Supervisor
Sinai Hospital
03.2007 - 04.2012
- Managed billing, collections, and reimbursement follow-up
- Ensured compliance with Medicare, Medicaid, and Blue Cross billing regulations
Medical/Office Assistant, Team Lead
Columbia Medical Practice
06.2005 - 03.2007
- Oversaw front office staff and handled insurance verification, accounts receivable, and accounts payable
- Managed patient registration, referrals, scheduling, and appointment confirmation
Education
Master's Degree - Healthcare Operations Management
Capella University
07.2024
Bachelor's Degree - Business Administration
Strayer University
White Marsh, MD06.2021
Associate's Degree - Business Administration And Management
Baltimore County Community College
Essex, MD06.2019
Skills
- Leadership
- Communication
- Budgeting
- Compliance
- EMR
- HIPAA Knowledge
- Quality Improvement
- Project Management
- Team Building
- Strategic Planning
- Healthcare Analytics
- Risk Management
- Healthcare Critical and Analytical Analytics
- Problem Solving
- Forecasting
- Supply Chain Management
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Blood glucose monitoring
- ADL support
- Project management
- Operations management
- Microsoft office proficient
- Staff management
- Budgeting and forecasting
- Excellent oral and written communication
- Logistics management
Honor Societies
- Kappa Beta Delta
- Phi Theta Kappa
- The National Society of Leadership and Success
Committees and Commitments
- Diversity Equity and Inclusion Committee, UPMC
- Certified Peer Educator, The Bacchus Network
- Culturally Responsive Teaching Conference, Courageous Classrooms, CCBC
- Building Bridges Mentor
- Writing for Discipline/Across the Curriculum and Communities Symposium
- Ambassador
Timeline
Senior Patient Care Technician (PCT)
UPMC Hanover
02.2023 - Current
Site Manager
Mend Acupuncture
11.2021 - 02.2023
Clinical Assistant II
University of Maryland Medical Hospital
04.2020 - 01.2022
Patient Accountant Technician, Supervisor
Sinai Hospital
03.2007 - 04.2012
Medical/Office Assistant, Team Lead
Columbia Medical Practice
06.2005 - 03.2007
Lead Clinical Assistant II
Kaiser Permanente/Urgent, Primary, and Specialty Care
06.2000 - 01.2014
Bachelor's Degree - Business Administration
Strayer University
Associate's Degree - Business Administration And Management
Baltimore County Community College
Master's Degree - Healthcare Operations Management
Capella University
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