Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Takeshia Love

Takeshia Love

Kannapolis,NC

Summary

Dedicated professional with a proven track record at Wafflehouse, enhancing customer satisfaction and streamlining operations. Skilled in multitasking and team collaboration, with a strong emphasis on customer service and cleanliness. Achieved significant improvements in team performance and food quality, demonstrating exceptional work ethic and problem-solving abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cashier

Taco Bell
03.2023 - 04.2023
  • KannGreeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Manager

McDonald's
02.2023 - 03.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

3rd Shift Cook

Wafflehouse
02.2011 - 02.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.

Waitress

Wafflehouse
12.2010 - 02.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

2nd Shift Cook

Brian Center Rehabilitation
04.2010 - 08.2010
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Dietary Aide

Brian Center Rehabilitation
04.2010 - 08.2010
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

Cosmetology License - Cosmetology

Empire Beauty School
Concord, NC
10.2008

GED - Microsoft Office Computing Skills Course

Rowan Cabarrus Community College
Concord, NC
07.2007

High School Diploma - Higher Education Administration

A.L. Brown High School
Kannapolis, NC
02.2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Cash handling and management
  • Cash register operation
  • Written and verbal communication

Certification

I have Safe Serv Certificate for Osha and Bloodborn pathogens.

Timeline

Cashier

Taco Bell
03.2023 - 04.2023

Shift Manager

McDonald's
02.2023 - 03.2023

3rd Shift Cook

Wafflehouse
02.2011 - 02.2015

Waitress

Wafflehouse
12.2010 - 02.2015

2nd Shift Cook

Brian Center Rehabilitation
04.2010 - 08.2010

Dietary Aide

Brian Center Rehabilitation
04.2010 - 08.2010

Cosmetology License - Cosmetology

Empire Beauty School

GED - Microsoft Office Computing Skills Course

Rowan Cabarrus Community College

High School Diploma - Higher Education Administration

A.L. Brown High School

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Takeshia Love