Takeya Hale
Daytona Beach,FL
Summary
Dynamic and compassionate professional with extensive experience at Family Links, excelling in client support and crisis management. Proven ability to enhance client well-being through effective behavior redirection and medication administration. Recognized for maintaining a safe environment and fostering independence, ensuring high-quality care and support for diverse needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Family Links
401 North Highland Ave. PA 15206
05.2022 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
CVScaremark
Monroeville, PA
02.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed prescription and payments
- Explained deductibles and plan design for insurance
- processed prior authorization and appeals
Home Health Aide
Right At Home
Turtle Creek, PA
04.2017 - 02.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assistant Store Manager
Walmart
West Mifflin, PA
01.2011 - 06.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Second Lead Cook
Mckees Point Lodge
McKeesport, PA
04.2007 - 01.2011
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Education
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO08-2022
GED -
Community College of Allegheny County
Pittsburgh, PA06-2018
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Housekeeping tasks
- ADL support
- Crisis management
- De-escalation techniques
- First aid and CPR
Certification
- Certified AED and CPR, [Company Name] - 2026
Timeline
Direct Support Professional
Family Links
05.2022 - 09.2024
Customer Service Representative
CVScaremark
02.2020 - 06.2022
Home Health Aide
Right At Home
04.2017 - 02.2020
Assistant Store Manager
Walmart
01.2011 - 06.2014
Second Lead Cook
Mckees Point Lodge
04.2007 - 01.2011
Associate of Science - Health Administration
Colorado Technical University
GED -
Community College of Allegheny County