Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takia Aaron

Stockbridge,GA

Summary

Proven Technical Support Engineer with a track record of enhancing customer satisfaction through expert resolution of complex technical issues and a strong work ethic. At CGS, I spearheaded service improvements, significantly reducing downtime. Skilled in CRM software and known for exceptional problem-solving abilities, I consistently exceed client expectations.

Overview

9
9
years of professional experience

Work History

Instacart Shopper

Instacart
01.2016 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.

Service Analyst

Intelliteach
03.2021 - 04.2023
  • Collaborated with cross-functional teams to identify areas for service improvement, implementing changes to exceed client expectations.
  • Managed multiple projects simultaneously while maintaining high-quality standards in service delivery, leading to increased client retention rates.
  • Provided expert guidance during critical system migrations or upgrades, minimizing downtime and ensuring smooth transitions for endusers.
  • Improved customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed comprehensive process documentation for various procedures within the department, fostering consistency across team operations.

Technical Support Engineer

CGS
01.2019 - 03.2021
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Documented faults and bugs for referral to development staff for use in updates.

Education

Front - End Web Development - Coding

General Assembly
Online
03.2023

Diploma - High School Teaching

Mount Zion High
Jonesboro, GA
05.2008

Skills

  • Mobile app proficiency
  • Reading Comprehension
  • Strong Work Ethic
  • Customer Service
  • Documentation And Reporting
  • Proficiency in Technology
  • Proficient in Type equipment
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Microsoft Outlook
  • Technical Support
  • Software CRM system proficiency

Timeline

Service Analyst

Intelliteach
03.2021 - 04.2023

Technical Support Engineer

CGS
01.2019 - 03.2021

Instacart Shopper

Instacart
01.2016 - Current

Front - End Web Development - Coding

General Assembly

Diploma - High School Teaching

Mount Zion High

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Takia Aaron