Takia Chapman

Acted as the first contact for faculty, staff, and students.

Greeted visitors, answered inquiries, and directed individuals to appropriate offices, classrooms, or personnel to facilitate smooth operations.

Answered incoming calls and routed callers to appropriate office, department, or staff member.

Supported front desk operations throughout day.

Monitored administrative inbox throughout the day.

Responded to inquiries and routed messages.

Followed up on requests needing additional support.

Coordinated catering orders for departmental meetings and events, ensuring timely delivery and satisfaction with menu selections.

Assisted faculty and staff with catering requests and menu selections.

Submitted catering orders based on event needs and schedules.

Communicated with catering services about orders, delivery times, and event details.

Supported faculty and staff with office supply requests and product needs.

Monitored order status and followed up as needed.

Submitted facilities requests for Manning Hall.

Reported maintenance, repair, and building issues.

Tracked open facilities tickets and followed up on pending requests to ensure prompt resolution of maintenance and repair issues.

Monitored mail and checked the mailbox for relevant packages.

Retrieved mail and packages, then sorted and delivered items to faculty and staff mailboxes.

Notified recipients when packages arrived.

Managed the ILS master key and maintained access to offices, classrooms, and secured spaces within Manning Hall.

Distributed office keys to faculty and staff as needed.

Supported room-access requests and assisted individuals unable to enter spaces.

Tracked key distribution in the Manning key log and monitored departmental access needs.

Assisted students, faculty, staff, and other authorized individuals with room and space reservations.

Supported division chair with meeting scheduling.

Prepared administrative support and materials for meetings.

Notified recipients promptly upon receipt of packages to ensure awareness.

• • Supported medical staff in delivering effective routine and emergency care. Documented patient conditions, monitored changes, and communicated updates clearly to care teams.
• Monitored vital signs and reported changes to the medical team.
• Assisted nursing staff with patient care and daily activities.
• Assisted various healthcare units including psychiatric and behavioral health, applying problem-solving and adaptability.
• Maintained cleanliness and organization of patient rooms and common areas.

• • Delivered exceptional client support by analyzing insurance coverage and resolving payment issues promptly. • • Handled pre-authorizations, certifications, and claim rejections, ensuring accuracy and compliance. • • Registered patients and maintained accurate records, contributing to streamlined workflows. • • Communicated with clients, staff, and insurance representatives to resolve concerns efficiently.
• Facilitated patient care initiatives by collaborating with various departments at Duke Health.
• Streamlined scheduling processes to enhance operational efficiency in healthcare services.
• Developed educational materials for staff training and patient engagement programs.

• • Delivered exceptional client support by analyzing insurance coverage and resolving payment issues promptly. • • Handled pre-authorizations, certifications, and claim rejections, ensuring accuracy and compliance. • • Registered patients and maintained accurate records, facilitating efficient workflows. • • Communicated with clients, staff, and insurance representatives to resolve concerns efficiently.
• Conducted thorough audits of cash transactions for accuracy and compliance.
• Reviewed financial records to identify discrepancies and variances in reports.
• Coordinated with cross-functional teams to resolve audit findings effectively.